:root{--bg:#f5f6f7;--surface:#ffffff;--surface-2:#f8f9fa;--ink:#16191d;--muted:#697079;--border:#e2e5e8;--border-strong:#cfd4d9;--sidebar:#151816;--sidebar-2:#202421;--brand:#d9272e;--brand-soft:#fff0f1;--success:#18834b;--success-soft:#edf8f2;--warning:#a66a00;--warning-soft:#fff7e6;--danger:#c51f2b;--danger-soft:#fff0f1;--info:#2563a8;--info-soft:#eef6ff;--purple:#6d4bc1;--purple-soft:#f5f1ff;--shadow:0 1px 2px rgba(17,24,39,.05),0 8px 30px rgba(17,24,39,.06);--radius:12px;--radius-sm:8px;--topbar:64px;--sidebar-w:64px;--sidebar-expanded:220px;--font:Inter,ui-sans-serif,system-ui,-apple-system,BlinkMacSystemFont,"Segoe UI",sans-serif}*{box-sizing:border-box}body,html{height:100%;margin:0}body{font-family:var(--font);color:var(--ink);background:var(--bg);font-size:14px}a{color:inherit;text-decoration:none}button,input,select,textarea{font:inherit}button{cursor:pointer}.shell{height:100vh;display:grid;grid-template-columns:var(--sidebar-w) minmax(0,1fr);grid-template-rows:var(--topbar) minmax(0,1fr);overflow:hidden}.topbar{grid-column:1/-1;background:var(--sidebar);color:#fff;border-bottom:1px solid #2a2f2b;gap:18px;padding:0 18px;z-index:30}.brand,.topbar{display:flex;align-items:center}.brand{gap:9px;font-weight:900;letter-spacing:.16em;white-space:nowrap}.brand-mark{font-size:21px;letter-spacing:-.08em}.brand-dot{color:var(--brand)}.brand-word{font-size:12px;color:#adb5ad}.global-search{width:min(620px,48vw);height:40px;background:#202421;border:1px solid #3a403b;border-radius:9px;color:#fff;padding:0 14px 0 38px;outline:none}.search-wrap{position:relative;flex:1 1}.search-wrap:before{content:"⌕";position:absolute;left:13px;top:8px;color:#aeb5af;font-size:20px}.topbar-actions{margin-left:auto;display:flex;align-items:center;gap:10px;min-width:0}.demo{border:1px solid #765923;background:#382e16;color:#ffd98d;border-radius:8px;padding:7px 10px;font-size:11px;font-weight:800;letter-spacing:.06em}.demo,.presence{white-space:nowrap}.presence{display:flex;align-items:center;gap:6px;font-size:12px;color:#dce4dd}.presence i{width:8px;height:8px;border-radius:50%;background:#44c478}.topicon{border:1px solid #343a35;border-radius:9px;place-items:center;color:#d9dfda;background:#1d211e}.avatar,.topicon{width:34px;height:34px;display:grid}.avatar{border-radius:50%;background:#eceff1;color:#444b50;place-items:center;font-weight:800}.topuser{display:flex;gap:9px;align-items:center}.topuser small{display:block;color:#9ca59d}.sidebar{grid-row:2;background:var(--sidebar);color:#e9eeea;padding:16px 12px 14px;display:flex;flex-direction:column;min-height:0;width:var(--sidebar-w);position:relative;z-index:35;transition:width .18s ease,box-shadow .18s ease}.sidebar:hover{width:var(--sidebar-expanded);position:fixed;left:0;top:var(--topbar);bottom:0;box-shadow:10px 0 28px rgba(0,0,0,.2)}.nav-group{display:flex;flex-direction:column;gap:4px}.nav-section{font-size:10px;letter-spacing:.12em;text-transform:uppercase;color:#737b74;padding:17px 12px 7px}.nav-link{display:flex;align-items:center;gap:11px;padding:11px 12px;border-radius:9px;color:#d4dad5;font-weight:650;white-space:nowrap;overflow:hidden}.nav-link:hover{background:#1d211e}.nav-link.active{background:#2a2f2b;color:#fff}.nav-icon{width:20px;min-width:20px;text-align:center;color:#c9d0ca}.nav-label{opacity:0;transition:opacity .12s ease}.sidebar:hover .nav-label{opacity:1}.nav-badge{margin-left:auto;background:#323834;color:#cbd2cc;padding:2px 7px;border-radius:999px;font-size:10px}.main{grid-column:2;grid-row:2;min-width:0;min-height:0;overflow:auto}.page{padding:22px 24px 36px;min-height:100%}.page-head{display:flex;align-items:flex-start;justify-content:space-between;gap:20px;margin-bottom:18px}.eyebrow{font-size:10px;text-transform:uppercase;letter-spacing:.14em;color:#7a8289;font-weight:800}.page-title{font-size:26px;line-height:1.15;margin:4px 0 5px;font-weight:800}.page-sub{color:var(--muted);max-width:800px}.head-actions{display:flex;gap:8px;align-items:center;flex-wrap:wrap;justify-content:flex-end}.btn{border:1px solid var(--border-strong);background:#fff;color:#24292e;padding:9px 13px;border-radius:8px;font-weight:700;display:inline-flex;align-items:center;gap:7px;min-height:36px}.btn:hover{border-color:#aeb5bb}.btn.primary{background:var(--brand);border-color:var(--brand);color:#fff}.btn.dark{background:#202421;border-color:#202421;color:#fff}.btn.ghost{background:transparent}.btn.danger{background:var(--danger-soft);border-color:#f0c8cc;color:var(--danger)}.btn.small{padding:6px 9px;min-height:30px;font-size:12px}.btn:disabled{opacity:.45;cursor:not-allowed}.filters{display:flex;gap:8px;align-items:center;flex-wrap:wrap}.input,.select{height:38px;border:1px solid var(--border);background:#fff;border-radius:8px;padding:0 11px;outline:none;color:#2b3035}.input:focus,.select:focus,textarea:focus{border-color:#80878d;box-shadow:0 0 0 3px rgba(50,56,62,.08)}.tabs{display:flex;gap:3px;border-bottom:1px solid var(--border);margin-bottom:16px}.tab{background:transparent;padding:10px 13px;color:#697078;font-weight:700;border:none;border-bottom:2px solid transparent}.tab.active{color:#16191d;border-color:var(--brand)}.kpi-grid{display:grid;grid-template-columns:repeat(4,minmax(0,1fr));grid-gap:12px;gap:12px;margin-bottom:16px}.kpi{background:var(--surface);border:1px solid var(--border);border-radius:var(--radius);padding:15px 16px;min-width:0}.kpi-label{color:#70777e;font-size:11px;text-transform:uppercase;letter-spacing:.07em;font-weight:800}.kpi-value{font-size:24px;font-weight:800;margin-top:8px;letter-spacing:-.03em}.kpi-foot{font-size:11px;color:var(--muted);margin-top:5px}.up{color:var(--success)}.down{color:var(--danger)}.grid-2{grid-template-columns:1.4fr 1fr;grid-gap:14px}.grid-2,.grid-3{display:grid;gap:14px}.grid-3{grid-template-columns:repeat(3,minmax(0,1fr));grid-gap:14px}.panel{background:#fff;border:1px solid var(--border);border-radius:var(--radius);box-shadow:0 1px 1px rgba(0,0,0,.02);min-width:0}.panel-head{display:flex;align-items:center;justify-content:space-between;gap:12px;padding:15px 16px;border-bottom:1px solid var(--border)}.panel-title{font-weight:800}.panel-sub{font-size:11px;color:var(--muted);margin-top:3px}.panel-body{padding:16px}.panel.flush .panel-body{padding:0}.panel.fill{height:100%}.table-wrap{overflow:auto}.table{width:100%;border-collapse:separate;border-spacing:0;min-width:760px}.table th{font-size:10px;text-transform:uppercase;letter-spacing:.08em;color:#747c83;text-align:left;background:#fafbfb;padding:11px 12px;border-bottom:1px solid var(--border);position:-webkit-sticky;position:sticky;top:0}.table td{padding:12px;border-bottom:1px solid #edf0f2;vertical-align:middle}.table tr:last-child td{border-bottom:none}.table tr:hover td{background:#fbfcfc}.table .strong{font-weight:750}.table small{display:block;color:var(--muted);margin-top:2px}.badge{display:inline-flex;align-items:center;gap:5px;border-radius:999px;padding:4px 8px;font-size:10px;font-weight:800;white-space:nowrap;border:1px solid transparent}.badge.success{background:var(--success-soft);color:var(--success);border-color:#cfe8da}.badge.warn{background:var(--warning-soft);color:var(--warning);border-color:#f1ddb4}.badge.danger{background:var(--danger-soft);color:var(--danger);border-color:#f0c8cc}.badge.info{background:var(--info-soft);color:var(--info);border-color:#cedff1}.badge.neutral{background:#f1f3f4;color:#596169;border-color:#e2e5e8}.badge.purple{background:var(--purple-soft);color:var(--purple);border-color:#dfd5fa}.dot{width:7px;height:7px;border-radius:50%;background:currentColor}.channel{display:inline-flex;align-items:center;gap:6px;font-weight:700}.channel-mark{width:28px;height:28px;border-radius:8px;display:grid;place-items:center;font-size:9px;font-weight:900}.ml{background:#e8f8ef;color:#177b4a}.wa{background:#eaf9ef;color:#187a44}.sh{background:#fff2e9;color:#b05013}.channel-mark.channel-mark-logo{position:relative;flex:0 0 34px;width:34px;height:34px;overflow:hidden;background:#fff;border:1px solid rgba(48,48,110,.16)}.channel-mark-logo img{position:absolute;left:50%;top:50%;display:block;width:40px;height:40px;max-width:none;transform:translate(-50%,-50%)}.chart{height:230px;display:flex;align-items:flex-end;gap:8px;padding:18px 8px 5px;position:relative;border-bottom:1px solid #edf0f2;background:linear-gradient(180deg,transparent 24%,#f2f4f5 25%,transparent 26%,transparent 49%,#f2f4f5 50%,transparent 51%,transparent 74%,#f2f4f5 75%,transparent 76%)}.bar{flex:1 1;min-width:7px;background:#2f3531;border-radius:4px 4px 0 0;opacity:.9}.bar.red{background:var(--brand)}.bar.green{background:#31855a}.bar.orange{background:#c78a24}.line-chart{height:230px;position:relative;overflow:hidden}.line-chart svg{width:100%;height:100%}.legend{display:flex;gap:14px;flex-wrap:wrap;font-size:11px;color:var(--muted)}.legend span:before{content:"";width:8px;height:8px;border-radius:50%;background:#2f3531;display:inline-block;margin-right:5px}.legend .red:before{background:var(--brand)}.legend .green:before{background:#31855a}.legend .orange:before{background:#c78a24}.progress{height:8px;background:#eef0f1;border-radius:99px;overflow:hidden}.progress i{display:block;height:100%;background:#2d3330;border-radius:inherit}.progress.danger i{background:var(--danger)}.progress.warn i{background:#cc8a1e}.progress.success i{background:#278553}.split{display:grid;grid-template-columns:minmax(0,1fr) 360px;grid-gap:14px;gap:14px}.detail-list{display:grid;grid-gap:0;gap:0}.detail-row{display:grid;grid-template-columns:145px 1fr;grid-gap:12px;gap:12px;padding:10px 0;border-bottom:1px solid #edf0f2}.detail-row:last-child{border-bottom:none}.detail-row dt{color:var(--muted)}.detail-row dd{margin:0;font-weight:650;min-width:0}.callout{padding:12px 13px;border-radius:9px;border:1px solid var(--border);background:#fafbfb}.callout.warn{background:var(--warning-soft);border-color:#edd5a0;color:#7e5205}.callout.danger{background:var(--danger-soft);border-color:#efc5ca;color:#9c1b25}.callout.info{background:var(--info-soft);border-color:#cbdcf0;color:#235b94}.callout.purple{background:var(--purple-soft);border-color:#ded3f7;color:#5b419a}.timeline{position:relative;padding-left:20px}.timeline:before{content:"";position:absolute;left:6px;top:8px;bottom:8px;width:2px;background:#e3e6e8}.event{position:relative;padding:0 0 18px 12px}.event:before{content:"";position:absolute;left:-18px;top:5px;width:10px;height:10px;border-radius:50%;background:#fff;border:2px solid #9da5aa}.event strong{display:block}.event small{color:var(--muted)}.list{display:flex;flex-direction:column}.list-item{padding:12px 14px;border-bottom:1px solid var(--border);display:flex;gap:11px;align-items:flex-start}.list-item:last-child{border-bottom:none}.list-main{min-width:0;flex:1 1}.list-title{font-weight:750}.list-sub{font-size:12px;color:var(--muted);margin-top:3px}.pillnav{display:flex;gap:6px;flex-wrap:wrap}.pill{padding:7px 10px;border:1px solid var(--border);border-radius:999px;background:#fff;color:#5e666d;font-size:12px;font-weight:700}.pill.active{background:#171a18;color:#fff;border-color:#171a18}.inbox-main{overflow:hidden;background:#fff}.inbox-shell{height:100%;display:grid;grid-template-columns:360px minmax(430px,1fr) 330px}.inbox-shell,.queue{min-height:0;min-width:0}.queue{border-right:1px solid var(--border);display:flex;flex-direction:column;overflow:hidden}.queue-head{padding:16px 16px 10px}.queue-title{font-size:20px;font-weight:800}.queue-tools{padding:0 16px 10px}.queue-list{overflow:auto;border-top:1px solid var(--border)}.conversation-row{padding:13px 15px;border-bottom:1px solid var(--border);display:flex;gap:10px;position:relative}.conversation-row.active{background:var(--brand-soft)}.conversation-row.active:before{content:"";position:absolute;left:0;top:0;bottom:0;width:3px;background:var(--brand)}.conv-meta{display:flex;justify-content:space-between;gap:8px}.conv-name{font-weight:800}.conv-snippet{color:#5f676e;font-size:12px;white-space:nowrap;overflow:hidden;text-overflow:ellipsis;margin-top:4px}.conv-foot{display:flex;justify-content:space-between;align-items:center;margin-top:7px;font-size:10px}.conversation{min-width:0;min-height:0;display:grid;grid-template-rows:auto auto minmax(0,1fr) auto;background:#fbfbfa;overflow:hidden}.conv-head{background:#fff;border-bottom:1px solid var(--border);padding:12px 16px;display:flex;align-items:center;gap:12px;min-width:0}.conv-head-main{min-width:0;flex:1 1}.conv-head-name{font-size:18px;font-weight:800}.conv-head-sub{font-size:11px;color:var(--muted);margin-top:2px}.conv-head-actions{display:flex;gap:7px;align-items:center;min-width:0}.assignment{padding:8px 16px;background:#f4f5f4;border-bottom:1px solid var(--border);display:flex;justify-content:space-between;color:#72797f;font-size:11px;gap:15px;min-width:0}.message-stream{min-height:0;overflow-y:auto;overscroll-behavior:contain;padding:18px 20px 24px;min-width:0}.stream-date{text-align:center;color:#8a9197;font-size:10px;margin:2px 0 14px}.bubble{max-width:76%;padding:12px 14px;border:1px solid #dfe3e5;border-radius:13px;background:#fff;margin:0 0 13px;box-shadow:0 1px 2px rgba(0,0,0,.025);overflow-wrap:anywhere}.bubble.out{margin-left:auto;background:#fff0f1;border-color:#f0c7ca}.bubble-meta{font-size:10px;color:#777f85;margin-top:8px}.action-card{border:1px solid #edd9aa;background:#fff8e9;border-radius:10px;padding:12px 13px;color:#765207;margin:16px auto;max-width:92%}.action-card strong{display:block;margin-bottom:4px}.composer{background:#fff;border-top:1px solid var(--border);padding:10px 12px}.composer-modes{display:flex;gap:4px;margin-bottom:7px}.mode{border:none;background:#f1f3f4;color:#687078;border-radius:7px;padding:6px 9px;font-size:11px;font-weight:800}.mode.active{background:#222624;color:#fff}.mode.note.active{background:#6f5320}.compose-box{border:1px solid var(--border-strong);border-radius:10px;overflow:hidden;background:#fff}.compose-box textarea{display:block;width:100%;min-height:58px;max-height:120px;resize:none;border:none;padding:11px 12px;outline:none}.compose-actions{display:flex;align-items:center;gap:6px;padding:7px;border-top:1px solid #eef0f1}.compose-actions .btn.primary{margin-left:auto}.context{border-left:1px solid var(--border);background:#fff;display:flex;flex-direction:column;min-width:0;min-height:0;overflow:hidden}.context-head{padding:14px 14px 10px;border-bottom:1px solid var(--border)}.context-title{font-size:17px;font-weight:800}.context-tabs{display:flex;overflow:auto;padding:0 8px;border-bottom:1px solid var(--border)}.context-tabs .tab{font-size:10px;padding:9px 7px}.context-body{padding:13px;overflow:auto}.context-card{border:1px solid var(--border);border-radius:9px;padding:11px;margin-bottom:10px}.context-card h4{margin:0 0 8px}.mini-row{display:flex;justify-content:space-between;gap:10px;font-size:11px;margin:6px 0}.mini-row span:first-child{color:var(--muted)}.order-item{display:flex;gap:9px;align-items:flex-start;padding:8px 0;border-top:1px solid var(--border)}.order-item:first-of-type{border-top:0}.order-item-image{width:48px;height:48px;flex:0 0 48px;border-radius:7px;object-fit:cover;background:#f1f3f4;border:1px solid var(--border)}.order-item-placeholder{display:grid;place-items:center;color:var(--muted);font-size:10px;font-weight:800}.order-item-copy{min-width:0;flex:1 1}.order-item-link{display:inline-block;color:var(--brand);margin-top:3px;text-decoration:none}.order-item-link:hover{text-decoration:underline}.shipment-card{margin-bottom:10px;padding:13px;border:1px solid var(--border);border-radius:10px;background:var(--surface)}.shipment-order{display:grid;grid-gap:4px;gap:4px;padding-bottom:11px;border-bottom:1px solid var(--border);font-size:11px;color:var(--muted)}.shipment-order span{font-weight:750}.shipment-order small{font-size:10px}.shipment-status{padding:14px 0 11px}.shipment-status b{display:block;font-size:15px;color:var(--ink)}.shipment-status p{margin:4px 0 0;color:var(--muted);font-size:11px;line-height:1.4}.shipment-package{border:1px solid var(--border);border-radius:8px;overflow:hidden}.shipment-package>span{display:block;padding:10px 12px;border-bottom:1px solid var(--border);font-size:10px;font-weight:800;color:var(--muted);letter-spacing:.03em}.shipment-package .order-item{padding:11px 12px}.shipment-package .order-item-copy{display:grid;grid-gap:3px;gap:3px}.shipment-package .order-item-copy>strong{font-size:11px;line-height:1.35;overflow-wrap:anywhere}.shipment-package .order-item-copy>small{font-size:10px;color:var(--muted)}.shipment-details h4{margin-bottom:9px}.inbox-empty-preview{min-height:calc(100vh - var(--topbar));background:var(--surface)}.empty-queue-content{border-top:1px solid var(--border);padding:42px 20px;text-align:center;color:var(--muted)}.empty-queue-content b{display:block;color:var(--ink);margin:8px 0}.empty-queue-content p{font-size:12px;line-height:1.45;margin:0 0 16px}.empty-icon{display:inline-grid;place-items:center;width:36px;height:36px;border-radius:50%;background:var(--brand-soft);color:var(--brand);font-size:17px}.empty-conversation{min-height:0}.empty-avatar{background:#eceff0;color:#7d858b}.empty-stream{padding:28px max(24px,8%);overflow:auto;color:var(--muted)}.layout-preview-label{text-align:center;font-size:10px;font-weight:800;letter-spacing:.08em;color:#8a9197;margin-bottom:22px}.preview-bubble{max-width:min(76%,390px);padding:12px 14px;border:1px dashed #cfd5d8;border-radius:13px;background:#fff;margin-bottom:14px;color:#687078;font-size:13px}.preview-bubble.out{margin-left:auto;background:#fff6f6;border-color:#e8c8cb}.empty-stream>p{text-align:center;font-size:12px;line-height:1.5;margin:26px auto 0;max-width:420px}.preview-composer{pointer-events:none}.preview-textarea{min-height:58px;padding:11px 12px;color:#9aa1a6;font-size:12px}.empty-context .tab{display:inline-flex}.empty-context .context-card{color:var(--ink)}.kanban{display:grid;grid-template-columns:repeat(4,minmax(260px,1fr));grid-gap:12px;gap:12px;overflow:auto;padding-bottom:8px}.kanban-col{background:#f0f2f2;border:1px solid var(--border);border-radius:10px;min-height:520px}.kanban-head{padding:12px 12px 9px;font-weight:800;display:flex;justify-content:space-between}.task{background:#fff;border:1px solid var(--border);border-radius:9px;margin:0 9px 9px;padding:11px}.task-title{font-weight:750}.task-meta{color:var(--muted);font-size:10px;margin-top:7px;display:flex;justify-content:space-between}.auth-page{min-height:100vh;background:#f4f5f4;display:grid;place-items:center;padding:24px}.auth-wrap{width:min(960px,100%);display:grid;grid-template-columns:1.05fr .95fr;background:#fff;border:1px solid var(--border);border-radius:18px;overflow:hidden;box-shadow:var(--shadow)}.auth-brand{background:#171a18;color:#fff;padding:50px;display:flex;flex-direction:column;justify-content:space-between;min-height:580px}.auth-brand .big{font-size:42px;font-weight:900;letter-spacing:-.08em}.auth-brand h2{font-size:30px;margin:22px 0 10px}.auth-brand p{color:#b8c0b9;line-height:1.6}.auth-panel{padding:54px 50px;display:flex;flex-direction:column;justify-content:center}.auth-panel h1{font-size:28px;margin:0 0 7px}.auth-panel p{color:var(--muted);margin:0 0 28px}.form-group{margin-bottom:15px}.form-label{display:block;font-weight:700;font-size:12px;margin-bottom:6px}.form-control{width:100%;height:44px;border:1px solid var(--border-strong);border-radius:8px;padding:0 12px;outline:none}.auth-panel .btn{width:100%;justify-content:center;height:44px}.otp{display:grid;grid-template-columns:repeat(6,1fr);grid-gap:8px;gap:8px;margin:6px 0 20px}.otp input{height:50px;text-align:center;border:1px solid var(--border-strong);border-radius:8px;font-size:20px;font-weight:800;width:100%}.drawer-backdrop{inset:0;background:rgba(15,18,16,.45);z-index:80}.drawer,.drawer-backdrop{display:none;position:fixed}.drawer{top:0;right:0;bottom:0;width:min(420px,92vw);background:#fff;z-index:90;box-shadow:-12px 0 40px rgba(0,0,0,.15);overflow:auto}.drawer-backdrop.open,.drawer.open{display:block}.drawer-head{height:60px;display:flex;align-items:center;justify-content:space-between;padding:0 16px;border-bottom:1px solid var(--border)}.drawer-body{padding:16px}.modal-backdrop{display:none;background:rgba(15,18,16,.45);z-index:100}.modal-backdrop.open{display:grid}.modal{width:min(560px,92vw);background:#fff;border-radius:13px;border:1px solid var(--border);box-shadow:0 20px 70px rgba(0,0,0,.18)}.modal-foot,.modal-head{padding:14px 16px;display:flex;align-items:center;justify-content:space-between;border-bottom:1px solid var(--border)}.modal-foot{border-bottom:none;border-top:1px solid var(--border);justify-content:flex-end}.modal-body{padding:16px}.user-access-row{grid-template-columns:auto 1fr auto}.admin-access-layout{display:grid;grid-template-columns:minmax(300px,.85fr) minmax(420px,1.15fr);grid-gap:14px;gap:14px}.invite-panel{margin-bottom:16px}.invite-form{display:flex;gap:10px;flex-wrap:wrap;padding:0 15px 15px}.invite-form .input{min-width:220px;flex:1 1}.modal-backdrop{position:fixed;inset:0;background:rgba(15,23,42,.42);display:grid;place-items:center;padding:20px;z-index:30}.modal-card{width:min(620px,100%);max-height:90vh;overflow:auto;background:#fff;border-radius:14px;box-shadow:0 20px 60px rgba(15,23,42,.25);padding:18px}.modal-section{display:grid;grid-gap:9px;gap:9px;padding:4px 15px 15px}.modal-section>small{color:var(--muted)}.account-choice{display:flex;gap:9px;align-items:flex-start;border:1px solid var(--border);border-radius:9px;padding:10px}.account-choice input{margin-top:3px;accent-color:var(--brand)}.modal-actions{display:flex;justify-content:flex-end;gap:8px;padding:0 15px}.user-access-list{display:grid}.user-access-row{width:100%;border:0;border-bottom:1px solid var(--border);background:#fff;padding:13px 15px;display:grid;grid-template-columns:minmax(0,1fr) auto auto;grid-gap:10px;gap:10px;align-items:center;text-align:left;color:inherit;cursor:pointer}.user-access-select{width:100%;min-width:0}.user-access-row.active,.user-access-row:hover{background:var(--brand-soft)}.channel-access-card small,.user-access-row small{display:block;color:var(--muted);font-size:11px;margin-top:3px}.channel-access-card{display:grid;grid-gap:9px;gap:9px;border:1px solid var(--border);border-radius:9px;padding:12px;margin-bottom:10px}.channel-access-card label{font-size:12px;display:flex;gap:8px;align-items:center}.channel-access-card input{accent-color:var(--brand)}.user-access-select{border:0;background:transparent;display:flex;align-items:center;gap:10px;text-align:left;color:inherit;cursor:pointer}.user-role-select{border:1px solid var(--border);border-radius:999px;background:#f1f3f4;color:#596169;font-size:10px;font-weight:800;padding:3px 8px;margin-right:4px}.presence-dot{display:inline-block;width:7px;height:7px;border-radius:50%;background:#98a2ad;margin-right:4px}.presence-dot.online{background:#20b26b}.page-actions{display:flex;gap:8px;align-items:center}.integration-toolbar{display:flex;justify-content:space-between;align-items:flex-end;gap:16px;margin:18px 0 12px}.section-title{margin:0;font-size:18px}.integration-account-grid{display:grid;grid-template-columns:repeat(auto-fit,minmax(360px,1fr));grid-gap:14px;gap:14px}.integration-account-card{min-width:0;background:#fff;border:1px solid var(--border);border-radius:12px;padding:16px;box-shadow:0 4px 14px rgba(20,30,24,.04)}.integration-account-head{display:flex;justify-content:space-between;align-items:flex-start;min-width:0}.integration-account-head>div{min-width:0}.integration-account-head .badge{flex:0 0 auto;max-width:150px;white-space:normal;text-align:center;line-height:1.15}.integration-account-head h3{margin:4px 0 2px;font-size:18px;overflow-wrap:anywhere}.integration-account-head p{margin:0;color:var(--muted);font-size:12px}.integration-account-metrics{display:grid;grid-template-columns:repeat(2,1fr);grid-gap:10px;gap:10px;margin:18px 0}.integration-account-metrics div{background:#f7f8f7;border-radius:8px;padding:10px}.integration-account-metrics span{display:block;color:var(--muted);font-size:10px;text-transform:uppercase}.integration-account-metrics b{display:block;margin-top:4px;font-size:13px}.integration-account-foot{border-top:1px solid var(--border);padding-top:12px;display:flex;align-items:center;justify-content:space-between;gap:10px}.integration-account-foot small{color:var(--muted);font-size:10px}.ml-admin-page .ml-integration-hero{align-items:center;padding:18px 20px;margin:0 0 22px;background:linear-gradient(112deg,#fff,#fff 66%,#fff4f4);border:1px solid var(--border);border-left:4px solid var(--brand);border-radius:var(--radius);box-shadow:var(--shadow)}.ml-admin-page .ml-integration-hero .page-title{font-size:28px}.ml-integration{max-width:1280px}.ml-integration .callout{margin:0 0 14px}.ml-integration .integration-toolbar{align-items:center;margin:0 0 14px}.ml-integration .integration-toolbar .muted{margin:5px 0 0;color:var(--muted)}.ml-integration-summary{display:flex;align-items:center;gap:12px;padding:13px 15px;margin-bottom:14px;background:var(--surface);border:1px solid var(--border);border-radius:var(--radius)}.ml-account-mark,.ml-summary-mark{display:grid;place-items:center;flex:0 0 auto;border-radius:10px;background:#e8f8ef;color:#177b4a;font-size:12px;font-weight:900;letter-spacing:-.05em}.ml-summary-mark{width:38px;height:38px}.ml-integration-summary>div{display:grid;grid-gap:3px;gap:3px}.ml-integration-summary small{color:var(--muted);font-size:11px}.ml-integration-summary>.badge{margin-left:auto}.integration-account-grid{grid-template-columns:repeat(auto-fit,minmax(min(100%,440px),1fr));gap:16px}.integration-account-card{padding:18px;border-radius:var(--radius);box-shadow:var(--shadow);transition:border-color .16s ease,box-shadow .16s ease}.integration-account-card:hover{border-color:#cbd0d4;box-shadow:0 7px 24px rgba(20,30,24,.08)}.integration-account-head{justify-content:flex-start;align-items:center;gap:12px}.ml-account-mark{width:42px;height:42px;border-radius:12px;font-size:13px}.integration-account-identity{flex:1 1;min-width:0}.integration-account-head h3{font-size:17px;margin:5px 0 4px}.integration-account-head p{font-size:11px}.integration-account-head p b{color:var(--ink);font-feature-settings:"tnum";font-variant-numeric:tabular-nums}.integration-account-head .badge{max-width:160px}.integration-account-metrics{gap:8px;margin:17px 0}.integration-account-metrics div{min-width:0;background:var(--surface-2);border:1px solid var(--border);border-radius:9px;padding:11px 12px}.integration-account-metrics span{font-size:9px;letter-spacing:.06em}.integration-account-metrics b{font-size:12px;overflow-wrap:anywhere}.integration-account-foot{align-items:flex-start;padding-top:14px}.integration-account-foot small{max-width:40%;line-height:1.5}.integration-account-actions{display:flex;justify-content:flex-end;gap:7px;flex-wrap:wrap}.integration-account-actions .btn{white-space:nowrap}.ml-hero-actions{display:flex;align-items:center;justify-content:flex-end;gap:20px;flex:0 0 auto}.ml-brand-logo{display:block;width:180px;height:auto;object-fit:contain}.integration-name-editor{display:grid;grid-template-columns:minmax(160px,1fr) auto;align-items:end;grid-gap:8px;gap:8px;margin-top:16px;padding:13px;background:var(--surface-2);border:1px solid var(--border);border-radius:10px}.integration-name-editor label{grid-column:1/-1;font-size:11px;font-weight:750;color:var(--muted)}.integration-name-editor .input{width:100%;min-width:0}.integration-name-editor>div{display:flex;gap:6px}.ml-account-logo{display:block;flex:0 0 88px;width:88px;height:auto;object-fit:contain}html[data-theme=dark] .ml-admin-page .ml-integration-hero{background:linear-gradient(112deg,var(--surface) 0,var(--surface) 66%,#2a1b1d 100%);border-color:var(--border);border-left-color:var(--brand)}html[data-theme=dark] .integration-account-card,html[data-theme=dark] .ml-integration-summary{background:var(--surface);border-color:var(--border)}html[data-theme=dark] .integration-account-card:hover{border-color:#59615b}html[data-theme=dark] .integration-account-metrics div,html[data-theme=dark] .integration-name-editor{background:var(--surface-2);border-color:var(--border)}html[data-theme=dark] .integration-account-head p b{color:var(--ink)}html[data-theme=dark] .integration-name-editor .input{background:var(--surface);color:var(--ink)}@media(max-width:720px){.ml-admin-page .ml-integration-hero{padding:16px;align-items:flex-start;flex-direction:column}.ml-admin-page .ml-integration-hero .page-title{font-size:23px}.ml-hero-actions{width:100%;justify-content:space-between;gap:12px}.ml-brand-logo{width:142px}.ml-integration .integration-toolbar{align-items:flex-start;flex-direction:column}.integration-account-grid{grid-template-columns:1fr}.integration-account-head{align-items:flex-start;flex-wrap:wrap}.ml-account-logo{flex-basis:72px;width:72px}.integration-account-identity{flex-basis:calc(100% - 84px)}.integration-account-head .badge{margin-left:84px}.integration-account-foot{flex-direction:column}.integration-account-foot small{max-width:none}.integration-account-actions{width:100%;justify-content:flex-start}.ml-integration-summary{align-items:flex-start;flex-wrap:wrap}.ml-integration-summary>.badge{margin-left:50px}.integration-name-editor{grid-template-columns:1fr}.integration-name-editor label{grid-column:auto}.integration-name-editor>div{justify-content:flex-start}}@media(max-width:1240px){:root{--sidebar-w:74px}.brand-word,.presence,.topuser .user-copy{display:none}.nav-link{justify-content:center;padding:12px}.nav-link span:not(.nav-icon):not(.nav-badge),.nav-section,.side-logo,.side-profile .profile-copy{display:none}.nav-badge{position:absolute;margin:0 0 22px 26px}.nav-link{position:relative}.inbox-shell{grid-template-columns:330px minmax(0,1fr)}.context{display:none}.context-trigger{display:inline-flex!important}.kpi-grid{grid-template-columns:repeat(2,minmax(0,1fr))}.grid-2{grid-template-columns:1fr}.split{grid-template-columns:1fr 330px}}@media(max-width:920px){.topbar{padding:0 10px;gap:8px}.brand{display:none}.global-search{width:100%;max-width:none}.demo{display:none}.page{padding:16px}.inbox-shell{grid-template-columns:300px minmax(0,1fr)}.queue-head{padding:12px}.queue-tools{padding:0 12px 8px}.assignment .hide-md,.conv-head-actions .hide-md{display:none}.bubble{max-width:88%}.auth-wrap,.grid-3,.split{grid-template-columns:1fr}.auth-brand{display:none}}@media(max-width:720px){.shell{grid-template-columns:1fr;grid-template-rows:var(--topbar) 1fr}.sidebar{display:none}.main{grid-column:1}.inbox-shell{grid-template-columns:1fr}.queue{display:none}.kpi-grid{grid-template-columns:1fr}.page-head{flex-direction:column}.head-actions{justify-content:flex-start}.page-title{font-size:22px}}.context-trigger{display:inline-flex}.composer{position:relative;z-index:2;display:flex;flex-direction:column}.composer.quick-messages-open{background:#f7f8f8}.quick-picker{order:-1;flex:0 0 auto;margin-bottom:9px;background:transparent;border:0;padding:0;box-shadow:none}.quick-picker-head{display:flex;align-items:center;justify-content:space-between;gap:8px;font-size:12px;margin-bottom:7px}.quick-picker p a,.quick-picker-head a{color:var(--brand);font-weight:750}.quick-picker-head a{background:var(--surface);border:1px solid var(--border);border-radius:999px;padding:4px 9px}.quick-picker p{font-size:12px;color:var(--muted);margin:8px 0}.quick-picker-list{display:flex;gap:8px;overflow-x:auto;overflow-y:hidden;scroll-snap-type:x proximity;overscroll-behavior-inline:contain;padding:2px 0 8px;scrollbar-width:thin;scrollbar-color:#89918b transparent}.quick-picker-list button{flex:0 0 clamp(190px,42%,260px);min-width:0;text-align:left;background:var(--surface);border:1px solid var(--border-strong);border-radius:11px;padding:9px 11px;color:var(--ink);box-shadow:var(--shadow);scroll-snap-align:start}.quick-picker-list button:focus-visible,.quick-picker-list button:hover{border-color:var(--brand)}.quick-picker-list span,.quick-picker-list strong{display:block}.quick-picker-list strong{font-size:12px}.quick-picker-list span{font-size:11px;color:var(--muted);margin-top:2px;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.quick-settings-page{max-width:1280px;margin:0 auto}.quick-settings-grid{display:grid;grid-template-columns:minmax(0,1.25fr) minmax(310px,.75fr);grid-gap:16px;gap:16px;align-items:start}.quick-settings-panel{background:var(--surface);border:1px solid var(--border);border-radius:var(--radius);padding:20px;box-shadow:var(--shadow)}.quick-settings-panel h2{font-size:19px;margin:5px 0 8px}.quick-settings-panel>p{line-height:1.5;margin:0 0 18px}.quick-settings-list{display:grid;grid-gap:10px;gap:10px}.quick-settings-item{border:1px solid var(--border);border-radius:10px;padding:13px;background:var(--surface-2);display:flex;align-items:flex-start;justify-content:space-between;gap:14px}.quick-settings-item h3{font-size:14px;margin:0 0 5px}.quick-settings-item p{font-size:12px;line-height:1.5;white-space:pre-wrap;overflow-wrap:anywhere;margin:0;color:var(--muted)}.quick-settings-actions{display:flex;gap:6px;flex:0 0 auto}.quick-settings-empty{padding:25px 14px;border:1px dashed var(--border-strong);border-radius:10px;color:var(--muted);text-align:center}.quick-settings-form{display:grid;grid-gap:8px;gap:8px}.quick-settings-form label{font-weight:750;font-size:12px;margin-top:8px}.quick-settings-form textarea{min-height:160px;resize:vertical;border:1px solid var(--border);border-radius:8px;padding:11px;outline:none}.quick-settings-form .input,.quick-settings-form textarea{width:100%;background:var(--surface);color:var(--ink)}.quick-settings-form-foot{display:flex;justify-content:space-between;align-items:center;gap:10px;margin-top:7px}.quick-settings-form-foot>div{display:flex;gap:7px}.quick-settings-notice{margin:12px 0 0;color:var(--ink);font-size:12px}.audit-filter-panel{padding:16px;margin-bottom:14px}.audit-filters{display:grid;grid-template-columns:minmax(190px,2fr) minmax(150px,1.3fr) minmax(145px,1.2fr) minmax(125px,1fr) minmax(125px,1fr) auto;grid-gap:10px;gap:10px;align-items:end}.audit-filters label{display:grid;grid-gap:5px;gap:5px;font-size:11px;font-weight:750;color:var(--muted);min-width:0}.audit-filters .input,.audit-filters .select{width:100%;min-width:0;background:var(--surface);color:var(--ink)}.audit-filters .audit-automatic{grid-column:1/-1;display:flex;align-items:center;gap:7px;font-weight:500}.audit-automatic input{accent-color:var(--brand)}.audit-filter-actions,.audit-pagination>div{display:flex;gap:7px}.audit-filter-actions .btn{height:38px}.audit-results .table{min-width:830px}.audit-date{white-space:nowrap}.audit-resource-id{display:block;max-width:190px;overflow:hidden;text-overflow:ellipsis;white-space:nowrap;margin-top:3px}.audit-details{max-width:300px;overflow-wrap:anywhere;color:var(--muted);font-size:12px}.audit-empty{padding:28px;text-align:center;color:var(--muted)}.audit-pagination{display:flex;align-items:center;justify-content:space-between;gap:12px;padding:12px 16px;color:var(--muted);font-size:12px;border-top:1px solid var(--border)}@media(max-width:1150px){.audit-filters{grid-template-columns:repeat(3,minmax(0,1fr))}.audit-search{grid-column:span 2}}@media(max-width:650px){.audit-filters{grid-template-columns:repeat(2,minmax(0,1fr))}.audit-filter-actions,.audit-search{grid-column:1/-1}}.distribution-admin-panel{margin-bottom:16px}.distribution-admin-panel>.panel-head{align-items:center}.distribution-total{font-size:13px;font-weight:800;color:var(--brand);white-space:nowrap}.distribution-total.complete{color:var(--success,#278354)}.distribution-admin-list{padding:0 16px}.distribution-admin-row{display:grid;grid-template-columns:minmax(180px,1fr) minmax(150px,220px) minmax(100px,1fr);grid-gap:12px;gap:12px;align-items:center;padding:12px 0;border-bottom:1px solid var(--border)}.distribution-admin-row:last-child{border-bottom:0}.distribution-admin-user b,.distribution-admin-user small{display:block}.distribution-admin-row label>span,.distribution-admin-user small{font-size:11px;color:var(--muted)}.distribution-admin-row label{display:grid;grid-gap:4px;gap:4px}.distribution-input-wrap{display:flex;align-items:center;gap:7px}.distribution-input-wrap .input{width:100%;min-width:0}.distribution-input-wrap>span{font-size:12px;color:var(--muted)}.distribution-share-track{height:7px;border-radius:99px;background:var(--surface-2);overflow:hidden}.distribution-share-track i{display:block;height:100%;border-radius:99px;background:var(--brand)}.distribution-admin-footer{display:flex;justify-content:space-between;align-items:center;gap:12px;padding:12px 16px;border-top:1px solid var(--border)}@media(max-width:700px){.distribution-admin-row{grid-template-columns:minmax(0,1fr) minmax(105px,140px)}.distribution-share-track{grid-column:1/-1}.distribution-admin-footer{align-items:flex-start;flex-direction:column}}@media(max-width:900px){.quick-settings-grid{grid-template-columns:1fr}}@media(max-width:550px){.quick-settings-item{flex-direction:column}.quick-settings-form-foot{align-items:flex-start;flex-direction:column}}.status-ring{width:40px;height:40px;border-radius:50%;background:conic-gradient(var(--brand) calc(var(--p)*1%),#eceff1 0);display:grid;place-items:center}.status-ring:after{content:"";width:29px;height:29px;background:#fff;border-radius:50%}.score{display:flex;align-items:center;gap:10px}.score .num{font-size:18px;font-weight:800}.muted{color:var(--muted)}.small{font-size:11px}.mono{font-family:ui-monospace,SFMono-Regular,Menlo,monospace}.right{text-align:right}.nowrap{white-space:nowrap}.spacer{height:10px}.divider{height:1px;background:var(--border);margin:12px 0}.empty{padding:50px 20px;text-align:center;color:var(--muted)}.persona-chip{font-size:9px;font-weight:800;letter-spacing:.06em;text-transform:uppercase;color:#aeb7af;border:1px solid #374039;border-radius:999px;padding:4px 6px;white-space:nowrap}.section-nav{margin-bottom:16px;overflow-x:auto;flex-wrap:nowrap;padding-bottom:2px}.section-nav .pill{flex:0 0 auto}.metric-stack{display:flex;flex-direction:column}.metric-row{display:grid;grid-template-columns:1fr auto auto;align-items:center;grid-gap:10px;gap:10px;padding:11px 0;border-bottom:1px solid var(--border)}.metric-row:last-child{border-bottom:0}.metric-row small{color:var(--muted)}.vbar-chart{height:210px;display:flex;align-items:flex-end;gap:9px;padding:12px 4px 0}.bar-col{flex:1 1;display:flex;flex-direction:column;align-items:center;justify-content:flex-end;min-width:20px;height:100%}.bar-fill{width:min(28px,75%);background:#2f3531;border-radius:5px 5px 0 0}.bar-fill.green{background:#31855a}.bar-fill.orange{background:#c78a24}.bar-fill.red{background:var(--brand)}.bar-v{margin-bottom:4px}.bar-l,.bar-v{font-size:9px;color:var(--muted)}.bar-l{margin-top:5px}.ring-stat{display:flex;align-items:center;gap:13px;padding:8px 0}.ring{--ring:#d9272e;width:62px;height:62px;border-radius:50%;background:conic-gradient(var(--ring) calc(var(--value)*1%),#eceff1 0);display:grid;place-items:center;position:relative;flex:0 0 auto}.ring:after{content:"";position:absolute;width:46px;height:46px;background:#fff;border-radius:50%}.ring span{position:relative;z-index:1;font-size:11px;font-weight:900}.ring-green{--ring:#31855a}.ring-warning{--ring:#c78a24}.ring-stat small{display:block;color:var(--muted);margin-top:3px}.case-statusbar{display:flex;gap:7px;flex-wrap:wrap;margin:-4px 0 14px}.layout-case{display:grid;grid-template-columns:minmax(0,1fr) 340px;grid-gap:14px;gap:14px}.case-side{min-width:0}.deadline-grid{display:grid;grid-template-columns:repeat(3,minmax(0,1fr));grid-gap:10px;gap:10px;padding:14px}.deadline{border:1px solid var(--border);border-radius:10px;padding:12px;background:#fafbfb}.deadline small,.deadline span{display:block;color:var(--muted);font-size:11px}.deadline b{display:block;font-size:19px;margin:5px 0}.deadline.warn{background:var(--warning-soft);border-color:#edd5a0}.deadline.danger{background:var(--danger-soft);border-color:#efc5ca}.file-row{display:flex;justify-content:space-between;gap:8px;padding:9px 0;border-bottom:1px solid var(--border);font-size:12px}.file-row:last-child{border-bottom:0}.action-list{display:grid;grid-gap:8px;gap:8px}.action-list .btn{justify-content:center}.customer-hero{background:#fff;border:1px solid var(--border);border-radius:var(--radius);padding:15px 17px;display:grid;grid-template-columns:auto 1fr auto;grid-gap:14px;gap:14px;align-items:center;margin-bottom:12px}.avatar-xl{width:52px;height:52px;font-size:16px}.customer-main h2{margin:0 0 4px}.customer-main p{margin:5px 0 0;color:var(--muted)}.customer-tags{display:flex;gap:5px;flex-wrap:wrap}.customer-kpis{display:grid;grid-template-columns:auto auto;grid-gap:2px 8px;gap:2px 8px;align-items:baseline}.customer-kpis b{font-size:20px;text-align:right}.customer-kpis span{font-size:10px;color:var(--muted)}.search-hero{height:62px;background:#fff;border:1px solid var(--border);border-radius:var(--radius);display:flex;align-items:center;gap:10px;padding:9px 10px 9px 14px;margin-bottom:14px}.search-hero input{flex:1 1;border:0;outline:0;font-size:20px;min-width:0}.search-glyph{font-size:24px;color:var(--muted)}.search-layout{display:grid;grid-template-columns:240px minmax(0,1fr);grid-gap:14px;gap:14px}.check-list{display:grid;grid-gap:9px;gap:9px;font-size:12px}.result-group{background:#fff;border:1px solid var(--border);border-radius:var(--radius);margin-bottom:12px;overflow:hidden}.result-head{padding:10px 13px;background:#fafbfb;border-bottom:1px solid var(--border);display:flex;justify-content:space-between}.result-head span{font-size:11px;color:var(--muted)}.search-result{display:grid;grid-template-columns:34px 1fr auto;grid-gap:10px;gap:10px;align-items:center;padding:12px 13px;border-bottom:1px solid var(--border)}.search-result:last-child{border-bottom:0}.search-result small{display:block;color:var(--muted);margin-top:2px}.result-icon{width:30px;height:30px;border-radius:8px;background:#eef1f2;display:grid;place-items:center;font-size:9px;font-weight:900}.operator-head{background:#fff;border:1px solid var(--border);border-radius:var(--radius);padding:14px 16px;display:flex;align-items:center;gap:12px;margin-bottom:14px}.operator-head h2{margin:0}.operator-head p{margin:4px 0 0;color:var(--muted)}.operator-actions{margin-left:auto;display:flex;gap:7px}.segmented{display:flex;border:1px solid var(--border-strong);border-radius:8px;overflow:hidden}.segmented button{border:0;border-right:1px solid var(--border);background:#fff;padding:8px 10px;font-weight:700}.segmented button:last-child{border-right:0}.segmented .active{background:#202421;color:#fff}.quality-bars{display:grid;grid-gap:14px;gap:14px}.quality-bars>div{display:grid;grid-template-columns:150px 1fr 48px;grid-gap:10px;gap:10px;align-items:center}.quality-bars b{text-align:right}.clock-grid{display:grid;grid-template-columns:repeat(5,minmax(0,1fr));grid-gap:10px;gap:10px}.clock-card{background:#fff;border:1px solid var(--border);border-radius:var(--radius);padding:13px}.clock-card>span{font-size:9px;color:var(--muted);font-weight:800}.clock-card>b{display:block;font-size:18px;margin:6px 0}.clock-card small{display:block;margin-top:7px;color:var(--muted)}.risk-strip{display:flex;height:7px;background:#eef0f1;border-radius:99px;overflow:hidden}.risk-strip i{background:#31855a}.risk-strip i.warn{background:#c78a24}.risk-strip i.danger{background:var(--brand)}.analytics-dashboard{display:grid;grid-template-columns:repeat(3,minmax(0,1fr));grid-gap:14px;gap:14px}.span-2{grid-column:span 2}.donut-row{display:flex;align-items:center;gap:20px}.donut{width:132px;height:132px;border-radius:50%;background:conic-gradient(#d9272e 0 calc(var(--a)*1%),#31855a calc(var(--a)*1%) calc((var(--a) + var(--b))*1%),#c78a24 0);position:relative}.donut:after{content:"";position:absolute;inset:25px;background:#fff;border-radius:50%}.legend-stack{display:grid;grid-gap:9px;gap:9px;font-size:12px}.legend-stack span{display:grid;grid-template-columns:auto 1fr auto;grid-gap:7px;gap:7px;align-items:center}.swatch{width:8px;height:8px;border-radius:50%}.mlc{background:#d9272e}.wac{background:#31855a}.shc{background:#c78a24}.funnel{display:flex;flex-direction:column;align-items:center;gap:7px}.funnel>div{width:var(--w);min-width:180px;max-width:100%;background:#202421;color:#fff;border-radius:7px;padding:10px 13px;display:flex;justify-content:space-between;gap:10px}.funnel>div:nth-child(2){background:#454b47}.funnel>div:nth-child(3){background:#777f79}.funnel>div:nth-child(4){background:var(--brand)}.channel-cards{display:grid;grid-template-columns:repeat(3,minmax(0,1fr));grid-gap:12px;gap:12px}.channel-stat{background:#fff;border:1px solid var(--border);border-radius:var(--radius);padding:14px;display:grid;grid-template-columns:auto 1fr auto;grid-gap:10px;gap:10px;align-items:center}.channel-stat dl{grid-column:1/-1;display:grid;grid-template-columns:repeat(4,minmax(0,1fr));margin:4px 0 0;border-top:1px solid var(--border);padding-top:11px}.channel-stat dl div{border-right:1px solid var(--border);padding:0 8px}.channel-stat dl div:last-child{border-right:0}.channel-stat dt{font-size:9px;color:var(--muted)}.channel-stat dd{margin:4px 0 0;font-weight:800}.channel-logo{width:36px;height:36px;border-radius:9px;background:#eef1f2;display:grid;place-items:center;font-weight:900}.ml-card .channel-logo{background:#e8f8ef;color:#177b4a}.wa-card .channel-logo{background:#eaf9ef;color:#187a44}.sh-card .channel-logo{background:#fff2e9;color:#b05013}.channel-stat small{display:block;color:var(--muted);margin-top:2px}.outcome-grid{display:grid;grid-template-columns:repeat(2,1fr);grid-gap:10px;gap:10px}.outcome{border:1px solid var(--border);border-radius:9px;padding:12px;background:#fafbfb}.outcome b,.outcome small{display:block;color:var(--muted);font-size:10px}.outcome strong{font-size:24px;display:block;margin:4px 0}.outcome.won{background:var(--success-soft)}.outcome.partial{background:var(--warning-soft)}.outcome.lost{background:var(--danger-soft)}.suggestion-flow{display:grid;grid-template-columns:1fr auto 1fr auto repeat(3,1fr);grid-gap:8px;gap:8px;align-items:center}.suggestion-flow>div{border:1px solid var(--border);border-radius:9px;padding:11px;text-align:center;background:#fafbfb}.suggestion-flow b,.suggestion-flow span{display:block}.suggestion-flow span{font-size:10px;color:var(--muted);margin-top:3px}.suggestion-flow .good{background:var(--success-soft)}.suggestion-flow .warn{background:var(--warning-soft)}.suggestion-flow .bad{background:var(--danger-soft)}.role-layout{grid-template-columns:1.2fr .8fr}.weight-grid{display:grid;grid-template-columns:repeat(2,1fr);grid-gap:14px;gap:14px}.weight-grid>div{display:grid;grid-template-columns:1fr auto;grid-gap:5px;gap:5px;align-items:center}.weight-grid .progress{grid-column:1/-1}.sim-input{display:grid;grid-template-columns:repeat(3,1fr);grid-gap:8px;gap:8px}.sim-input>div{background:#fafbfb;border:1px solid var(--border);border-radius:8px;padding:9px}.sim-input b,.sim-input small{display:block}.sim-input small{color:var(--muted);font-size:9px}.candidate{display:grid;grid-template-columns:28px 1fr auto;grid-gap:10px;gap:10px;align-items:center;border:1px solid var(--border);border-radius:9px;padding:9px;margin-top:8px}.candidate>span{width:24px;height:24px;border-radius:50%;background:#eef1f2;display:grid;place-items:center;font-size:10px;font-weight:800}.candidate small{display:block;color:var(--muted);margin-top:2px}.candidate.winner{border-color:#b9dcc8;background:var(--success-soft)}.candidate.rejected{opacity:.65;background:#f7f7f7}.sla-admin-grid{display:grid;grid-template-columns:minmax(0,1fr) 360px;grid-gap:14px;gap:14px}.stack{display:grid;grid-gap:12px;gap:12px}.calendar-mini>div,.toggle-row{display:flex;justify-content:space-between;gap:10px;padding:8px 0;border-bottom:1px solid var(--border)}.calendar-mini>div:last-child,.toggle-row:last-child{border-bottom:0}.escalation{list-style:none;margin:0;padding:0;display:grid;grid-gap:8px;gap:8px}.escalation li{display:grid;grid-template-columns:50px 1fr;grid-gap:8px;gap:8px;align-items:center}.escalation b{background:#f1f3f4;border-radius:999px;padding:5px 7px;text-align:center;font-size:10px}.channel-account-strip{display:grid;grid-template-columns:repeat(3,1fr);grid-gap:10px;gap:10px;margin-bottom:14px}.channel-account-strip>div{background:#fff;border:1px solid var(--border);border-radius:var(--radius);padding:12px;display:flex;gap:10px;align-items:center}.channel-account-strip small{display:block;color:var(--muted);margin-top:2px}.integration-grid{display:grid;grid-template-columns:repeat(3,minmax(0,1fr));grid-gap:12px;gap:12px}.integration-card{background:#fff;border:1px solid var(--border);border-radius:var(--radius);padding:14px}.integration-head{display:grid;grid-template-columns:auto 1fr auto;grid-gap:9px;gap:9px;align-items:center}.integration-head small{display:block;color:var(--muted);margin-top:2px}.integration-card dl{margin:12px 0}.integration-card dl>div{display:flex;justify-content:space-between;gap:8px;padding:7px 0;border-bottom:1px solid var(--border)}.integration-card dt{color:var(--muted)}.integration-card dd{margin:0;font-weight:700;text-align:right}.card-actions{display:flex;gap:7px}.budget b,.budget span{display:block}.budget b{margin:5px 0}.service-status{display:grid;grid-template-columns:repeat(4,minmax(0,1fr));grid-gap:10px;gap:10px}.service-status>div{background:#fff;border:1px solid var(--border);border-radius:var(--radius);padding:12px;display:grid;grid-template-columns:auto 1fr;grid-gap:3px 8px;gap:3px 8px;align-items:center}.service-status small{grid-column:2;color:var(--muted)}.status-dot{width:9px;height:9px;border-radius:50%;background:#9aa2a7}.status-dot.ok{background:#2f9a62}.status-dot.warn{background:#c78a24}.status-dot.off{background:#9aa2a7}.resilience-grid{display:grid;grid-template-columns:repeat(2,1fr);grid-gap:10px;gap:10px}.resilience-grid>div{background:#fafbfb;border:1px solid var(--border);border-radius:8px;padding:10px}.resilience-grid b,.resilience-grid small{display:block}.resilience-grid small{color:var(--muted);margin-bottom:4px}@media(max-width:1240px){.clock-grid{grid-template-columns:repeat(3,1fr)}.analytics-dashboard{grid-template-columns:repeat(2,1fr)}.span-2{grid-column:span 2}.channel-account-strip,.channel-cards,.integration-grid,.sla-admin-grid{grid-template-columns:1fr}.service-status{grid-template-columns:repeat(2,1fr)}.layout-case{grid-template-columns:1fr}.deadline-grid{grid-template-columns:repeat(3,1fr)}.search-layout{grid-template-columns:210px 1fr}}@media(max-width:920px){.analytics-dashboard,.clock-grid,.deadline-grid{grid-template-columns:1fr}.span-2{grid-column:span 1}.search-layout{grid-template-columns:1fr}.customer-hero{grid-template-columns:auto 1fr}.customer-kpis{grid-column:1/-1}.operator-actions{display:none}.quality-bars>div{grid-template-columns:110px 1fr 42px}.suggestion-flow{grid-template-columns:1fr 1fr}.suggestion-flow>i{display:none}.service-status,.sim-input,.weight-grid{grid-template-columns:1fr}.channel-stat dl{grid-template-columns:repeat(2,1fr);row-gap:10px}.resilience-grid{grid-template-columns:1fr}}@media(max-width:720px){.customer-hero{grid-template-columns:1fr}.customer-kpis{grid-template-columns:auto 1fr}.search-hero input{font-size:15px}.section-nav{margin-right:-16px}.persona-chip{display:none}}.unread-dot{width:8px;height:8px;border-radius:50%;background:#d9272e;display:inline-block;flex:0 0 auto;margin:4px 0 0 2px;box-shadow:0 0 0 2px #fff}html[data-theme=dark]{--bg:#111412;--surface:#191d1a;--surface-2:#151815;--ink:#edf1ee;--muted:#9aa39c;--border:#303631;--border-strong:#404740;--brand-soft:#3b2022;--success-soft:#173125;--warning-soft:#352b16;--danger-soft:#3b2022;--info-soft:#16283b;--purple-soft:#241d38;color-scheme:dark}html[data-theme=dark],html[data-theme=dark] *{scrollbar-color:#747c75 #202421;scrollbar-width:thin}html[data-theme=dark] ::-webkit-scrollbar{width:8px;height:8px}html[data-theme=dark] ::-webkit-scrollbar-track{background:#202421}html[data-theme=dark] ::-webkit-scrollbar-thumb{background:#747c75;border-radius:8px}html[data-theme=dark] ::-webkit-scrollbar-thumb:hover{background:#939b94}html[data-theme=dark] .quick-picker-list{scrollbar-color:#747c75 transparent}html[data-theme=dark] .quick-picker-list::-webkit-scrollbar-track{background:transparent}html[data-theme=dark] .composer.quick-messages-open{background:#151817}html[data-theme=dark] .main,html[data-theme=dark] .page,html[data-theme=dark] body{background:var(--bg);color:var(--ink)}html[data-theme=dark] .channel-account-strip>div,html[data-theme=dark] .channel-stat,html[data-theme=dark] .clock-card,html[data-theme=dark] .customer-hero,html[data-theme=dark] .deadline,html[data-theme=dark] .integration-card,html[data-theme=dark] .kpi,html[data-theme=dark] .panel,html[data-theme=dark] .result-group,html[data-theme=dark] .search-hero,html[data-theme=dark] .service-status>div{background:var(--surface);border-color:var(--border)}html[data-theme=dark] .panel-head,html[data-theme=dark] .result-head,html[data-theme=dark] .table th{background:#171a18;color:var(--ink)}html[data-theme=dark] .table td{border-color:var(--border)}html[data-theme=dark] .btn,html[data-theme=dark] .form-control,html[data-theme=dark] .input,html[data-theme=dark] .pill,html[data-theme=dark] .select{background:#1b1f1c;color:var(--ink);border-color:var(--border-strong)}html[data-theme=dark] .modal-card,html[data-theme=dark] .user-access-row{background:var(--surface);color:var(--ink);border-color:var(--border)}html[data-theme=dark] .user-access-row.active,html[data-theme=dark] .user-access-row:hover{background:var(--brand-soft)}html[data-theme=dark] .user-role-select{background:var(--surface-2);color:var(--ink);border-color:var(--border-strong)}html[data-theme=dark] .donut:after,html[data-theme=dark] .ring:after{background:var(--surface)}.search-wrap{min-width:160px}.global-search{width:100%;max-width:600px}.topbar-actions{flex:0 1 auto}.topuser{min-width:0}.topuser .user-copy{max-width:160px}.side-profile b,.side-profile small,.topuser b,.topuser small{display:block}.side-profile b,.topuser b{white-space:nowrap}.side-profile .profile-copy{min-width:0}.side-profile b{font-size:12px}.side-profile small{font-size:10px}@media(max-width:1380px){.global-search{max-width:480px}.topuser .user-copy{max-width:125px}.demo{font-size:9px;padding:6px 8px}}.topbar-actions{gap:16px}.topbar-status-group,.topbar-tools{display:flex;align-items:center;gap:10px;min-width:0}.topbar-connection{display:flex;align-items:center;gap:9px;min-width:0;padding:5px 10px;border:1px solid #354039;border-radius:9px;background:#1b2420;color:#e7f5eb}.topbar-connection-dot{width:8px;height:8px;flex:0 0 8px;border-radius:50%;background:#46ca84;box-shadow:0 0 0 3px rgba(70,202,132,.12)}.topbar-connection-copy{display:grid;grid-gap:1px;gap:1px;min-width:0}.topbar-connection-copy b{font-size:11px;line-height:1.1;font-weight:800}.topbar-connection-copy small{font-size:10px;line-height:1.2;color:#aabfb0;white-space:nowrap}.topbar-connection.connecting{border-color:#5d4e2e;background:#29251b;color:#ffe4aa}.topbar-connection.connecting .topbar-connection-dot{background:#e2aa4a;box-shadow:0 0 0 3px rgba(226,170,74,.14)}.topbar-connection.connecting small{color:#ceb98f}.topbar-connection.disconnected{border-color:#6d373a;background:#302023;color:#ffd6d9}.topbar-connection.disconnected .topbar-connection-dot{background:#f06b73;box-shadow:0 0 0 3px rgba(240,107,115,.14)}.topbar-connection.disconnected small{color:#d9a5a9}.topbar-tools{padding:0 14px;border-left:1px solid #343b35;border-right:1px solid #343b35}.topbar-details,.topbar-tools .topicon{height:36px;min-width:36px;border:1px solid #39423b;border-radius:9px;background:#242a25;color:#edf1ee;display:inline-flex;align-items:center;justify-content:center}.topbar-tools .topicon{font-size:19px}.topbar-details{gap:7px;padding:0 11px;font-size:11px;font-weight:750;white-space:nowrap}.topbar-details span:first-child{font-size:15px}.topbar-details:hover,.topbar-tools .topicon:hover{background:#303831;border-color:#536055}.topbar-tools button:focus-visible{outline:2px solid #dcebe0;outline-offset:2px}.topuser{gap:10px;max-width:250px}.topuser .avatar{width:36px;height:36px;flex:0 0 36px;background:#f0f3f0;color:#29302b;border:2px solid #58635b;font-size:12px}.topuser .user-copy{max-width:202px;min-width:0}.topuser b{font-size:12px;line-height:1.35}.topuser b,.topuser small{overflow:hidden;text-overflow:ellipsis}.topuser small{white-space:nowrap;font-size:10px;line-height:1.4;color:#aab4ab}.drawer-body .context-card .mini-row b{overflow-wrap:anywhere;text-align:right}.drawer-body .context-card p{margin:10px 0 0}@media(max-width:1240px){.topbar-actions{gap:11px}.topbar-connection-copy small,.topuser small{display:none}.topuser .user-copy{display:block;max-width:130px}.topbar-tools{padding:0 10px}}@media(max-width:920px){.topbar .brand{display:flex}.topbar .brand-word,.topbar-details span:last-child,.topbar-status-group .demo{display:none}.topbar-details{padding:0;width:36px}.topuser .user-copy{display:none}.topbar-tools{padding:0 8px;gap:6px}.topbar-actions{gap:8px}}@media(max-width:480px){.topbar-connection{padding:7px 8px}.topbar-connection-copy b{font-size:10px}.topbar-actions{gap:6px}.topbar-tools{gap:4px;padding:0 6px}.topbar .brand-mark{font-size:19px}}html[data-theme=dark] .compose-box,html[data-theme=dark] .composer,html[data-theme=dark] .context,html[data-theme=dark] .context-card,html[data-theme=dark] .context-head,html[data-theme=dark] .conv-head,html[data-theme=dark] .conversation,html[data-theme=dark] .inbox-main,html[data-theme=dark] .message-stream,html[data-theme=dark] .queue{background:var(--surface);color:var(--ink);border-color:var(--border)}.queue-list{overflow-x:hidden}.conversation-row{min-width:0}.conversation-row .list-main{min-width:0;flex:1 1;overflow:hidden}.conversation-row .conv-meta{min-width:0;align-items:center}.conversation-row .conv-name{min-width:0;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.conversation-row .conv-meta>.small{flex:0 0 auto}.conversation-row .list-main>.small.muted{display:block;min-width:0;overflow:hidden;text-overflow:ellipsis;white-space:nowrap;margin-top:3px}.conversation-row .conv-snippet{white-space:normal;overflow-wrap:anywhere;word-break:break-word;display:-webkit-box;-webkit-line-clamp:2;-webkit-box-orient:vertical;overflow:hidden}.inbox-load-more{display:block;margin:14px auto 18px}html[data-theme=dark] .queue-head,html[data-theme=dark] .queue-list,html[data-theme=dark] .queue-tools{background:var(--surface)}html[data-theme=dark] .conversation-row{background:var(--surface);border-color:var(--border)}html[data-theme=dark] .conversation-row.active{background:#3a2224}html[data-theme=dark] .bubble-meta,html[data-theme=dark] .conv-head-sub,html[data-theme=dark] .conv-snippet,html[data-theme=dark] .mini-row span:first-child,html[data-theme=dark] .stream-date{color:var(--muted)}.back-chat{flex:0 0 auto}.nav-link-disabled{cursor:default;opacity:.72}.nav-link-disabled:hover{background:transparent}html[data-theme=dark] .assignment{background:#171b18;color:var(--muted);border-color:var(--border)}html[data-theme=dark] .bubble{background:#202421;border-color:#3a403b;color:var(--ink)}html[data-theme=dark] .bubble.out{background:#3a2224;border-color:#693138}html[data-theme=dark] .compose-box textarea{background:var(--surface);color:var(--ink)}html[data-theme=dark] .compose-actions{border-color:var(--border)}html[data-theme=dark] .mode{background:#252a26;color:#aab3ac}html[data-theme=dark] .mode.active{background:#edf1ee;color:#16191d}html[data-theme=dark] .context-tabs{border-color:var(--border)}html[data-theme=dark] .tab{color:var(--muted)}html[data-theme=dark] .tab.active{color:var(--ink)}.inbox-shell:not(:has(.context-open)){grid-template-columns:360px minmax(430px,1fr) 0}.inbox-shell:not(:has(.context-open))>.context{display:none}.message-stream{background:#f7f8f8;padding:20px 28px 28px}.message-line{display:flex;align-items:flex-end;gap:8px;margin:0 0 12px}.message-line.out{justify-content:flex-end}.bubble-avatar{width:24px;height:24px;border-radius:50%;display:grid;place-items:center;flex:0 0 24px;background:#d8efdf;color:#168447;font-size:9px;font-weight:800}.bubble-avatar img,.conv-customer-avatar img{width:100%;height:100%;object-fit:cover;border-radius:inherit}.bubble-avatar{overflow:hidden}.conv-customer-avatar{overflow:hidden;flex:0 0 34px}.message-line .bubble{max-width:min(76%,560px);margin:0;padding:10px 13px 7px;border-radius:15px;box-shadow:0 1px 2px rgba(20,30,30,.06)}.message-line.in .bubble{border-top-left-radius:5px;background:#fff}.message-line.out .bubble{border-top-right-radius:5px;background:#fff0f1;border-color:#efc1c5}.message-line .bubble-meta{display:flex;justify-content:flex-end;align-items:center;gap:6px;margin-top:6px;font-size:10px;color:#92999e}.bubble-checks{color:#d92f3b;font-size:13px;letter-spacing:-2px}html[data-theme=dark] .message-stream{background:#151817}html[data-theme=dark] .message-line.in .bubble{background:#202523;border-color:#343c38}html[data-theme=dark] .message-line.out .bubble{background:#3b2023;border-color:#754046}html[data-theme=dark] .action-card{background:#332a18;border-color:#685322;color:#f5cf82}html[data-theme=dark] .callout,html[data-theme=dark] .candidate,html[data-theme=dark] .deadline,html[data-theme=dark] .metric-row,html[data-theme=dark] .outcome,html[data-theme=dark] .resilience-grid>div,html[data-theme=dark] .result-head,html[data-theme=dark] .sim-input>div{border-color:var(--border)}html[data-theme=dark] .callout.info{background:#17283a;color:#8cc3f3}html[data-theme=dark] .callout.warn{background:#332a18;color:#f2cc7a}html[data-theme=dark] .callout.danger{background:#3b2022;color:#ff9ca3}html[data-theme=dark] .callout.purple{background:#251e38;color:#c3acef}html[data-theme=dark] .table tr:hover td{background:#1d211e}html[data-theme=dark] .result-group,html[data-theme=dark] .search-filters,html[data-theme=dark] .search-hero input,html[data-theme=dark] .search-result{background:var(--surface);color:var(--ink)}html[data-theme=dark] .segmented button{background:#1b1f1c;color:var(--ink);border-color:var(--border)}html[data-theme=dark] .segmented .active{background:#edf1ee;color:#16191d}html[data-theme=dark] .deadline{background:#1b1f1c}html[data-theme=dark] .deadline.warn{background:#332a18}html[data-theme=dark] .deadline.danger{background:#3b2022}html[data-theme=dark] .calendar-mini>div,html[data-theme=dark] .channel-stat dl,html[data-theme=dark] .file-row,html[data-theme=dark] .integration-card dl>div,html[data-theme=dark] .metric-row,html[data-theme=dark] .toggle-row{border-color:var(--border)}html[data-theme=dark] .candidate.winner,html[data-theme=dark] .outcome.won{background:#173125}html[data-theme=dark] .candidate.rejected{background:#1a1d1b}html[data-theme=dark] .outcome.partial{background:#332a18}html[data-theme=dark] .outcome.lost{background:#3b2022}.inbox-idle-state{display:grid;grid-template-rows:minmax(0,1fr);place-items:center;min-height:0;padding:clamp(20px,4vw,52px);background:#f8f9f8}.inbox-idle-card{width:min(760px,100%);padding:clamp(24px,4vw,42px);border:1px solid var(--border);border-radius:16px;background:var(--surface);box-shadow:0 8px 26px rgba(22,32,26,.045)}.inbox-idle-icon{display:grid;place-items:center;width:44px;height:44px;margin-bottom:20px;border-radius:12px;background:var(--brand-soft);color:var(--brand);font-size:20px}.inbox-idle-card h1{margin:6px 0 8px;font-size:clamp(22px,2.4vw,30px);letter-spacing:-.03em}.inbox-idle-description{max-width:560px;margin:0;color:var(--muted);font-size:14px;line-height:1.55}.inbox-idle-metrics{display:grid;grid-template-columns:repeat(auto-fit,minmax(145px,1fr));grid-gap:10px;gap:10px;margin-top:26px}.inbox-idle-metrics>div{display:grid;grid-gap:4px;gap:4px;padding:13px;border:1px solid var(--border);border-radius:10px;background:var(--surface)}.inbox-idle-metrics strong{font-size:23px;line-height:1.1}.inbox-idle-metrics span{color:var(--muted);font-size:11px;line-height:1.4}.inbox-idle-note{margin:18px 0 0;padding-top:14px;border-top:1px solid var(--border);color:var(--muted);font-size:11px}.context-placeholder{display:grid;justify-items:start;grid-gap:7px;gap:7px;padding:20px 14px;border:1px dashed var(--border-strong);border-radius:10px;background:var(--surface)}.context-placeholder>span{display:grid;place-items:center;width:30px;height:30px;border-radius:9px;background:var(--brand-soft);color:var(--brand);font-size:15px}.context-placeholder>b{font-size:12px}.context-placeholder>p{margin:0;color:var(--muted);font-size:11px;line-height:1.5}.product-context>p{margin:0 0 9px}.product-context-card{display:grid;grid-template-columns:48px minmax(0,1fr);align-items:start;grid-gap:10px;gap:10px}.product-context-copy{display:grid;grid-gap:5px;gap:5px;min-width:0}.product-context-copy>strong{font-size:12px;line-height:1.4;overflow-wrap:anywhere}.product-context-copy .mini-row{margin:2px 0}html[data-theme=dark] .inbox-idle-state{background:#151817}html[data-theme=dark] .inbox-idle-card{box-shadow:none}html[data-theme=dark] .context-placeholder,html[data-theme=dark] .inbox-idle-metrics>div{background:#1b201d}@media (max-width:1320px) and (min-width:1241px){.inbox-shell{grid-template-columns:360px minmax(0,1fr)}.context{display:none}.context-trigger{display:inline-flex!important}}.queue .conversation-row{width:100%;border-left:0;border-right:0;border-top:0;text-align:left;font:inherit;color:inherit;background:transparent;cursor:pointer}.queue .conversation-row.active{background:var(--brand-soft)}.bubble-sender{font-size:11px;font-weight:800;color:#9b3e45;margin-bottom:5px}.work-page{max-width:1600px;margin:0 auto}.work-page .page-sub{margin:8px 0 0}.work-period{gap:8px}.work-measurement-note,.work-period{display:flex;align-items:center;color:var(--muted);font-size:12px}.work-measurement-note{gap:12px;margin-bottom:24px;padding:12px 14px;border:1px solid var(--border);border-radius:var(--radius-sm);background:var(--surface)}.work-section-label{display:flex;justify-content:space-between;gap:12px;font-size:10px;letter-spacing:.06em;color:var(--muted);margin-bottom:10px;flex-wrap:wrap}.work-kpis .kpi{padding:20px;border-top:3px solid var(--border)}.work-kpis .kpi:first-child{border-top-color:var(--brand)}.work-kpis .kpi-value{font-size:30px;margin:12px 0 6px;font-feature-settings:"tnum";font-variant-numeric:tabular-nums}.work-kpi-description{font-size:11px;color:var(--muted);margin-top:16px;padding-top:12px;border-top:1px solid var(--border)}.work-overview-grid{display:grid;grid-template-columns:1fr 1.35fr;grid-gap:16px;gap:16px;margin-bottom:20px}.work-page h2.panel-title{font-size:14px;margin:0}.work-page .panel{background:var(--surface)}.work-percentiles{display:grid;grid-template-columns:1fr 1fr;grid-gap:24px;gap:24px;padding:8px 0 16px}.work-percentiles span{font-size:11px;color:var(--muted);text-transform:uppercase;font-weight:700;letter-spacing:.06em}.work-percentiles strong{display:block;font-size:28px;margin:8px 0;font-feature-settings:"tnum";font-variant-numeric:tabular-nums}.work-method-note,.work-percentiles p{font-size:12px;line-height:1.6;color:var(--muted);margin:0}.work-method-note{border-top:1px solid var(--border);padding-top:12px;margin-top:8px}.work-activity{display:flex;height:130px;gap:6px;overflow-x:auto;padding-bottom:4px}.work-day{min-width:13px;flex:1 1;display:flex;flex-direction:column;gap:5px;text-align:center;color:var(--muted);font-size:10px}.work-day-count{height:14px;color:var(--ink);font-weight:700}.work-day-track{height:90px;display:flex;align-items:flex-end;background:var(--surface-2);border-radius:4px;overflow:hidden}.work-day-track i{display:block;width:100%;background:var(--brand);border-radius:4px 4px 0 0;min-height:0}.work-queue-panel,.work-recent-panel{margin-bottom:20px}.work-queue-summary{display:flex;justify-content:space-between;gap:12px;flex-wrap:wrap;padding:12px 16px;background:var(--surface-2);color:var(--muted);font-size:12px;border-bottom:1px solid var(--border)}.work-queue-summary b{font-size:16px;color:var(--ink);margin-left:8px}.work-empty{text-align:center;padding:32px 20px;color:var(--ink)}.work-empty p{margin:8px 0 0}.work-empty p,.work-table-foot{font-size:12px;color:var(--muted)}.work-table-foot{margin:12px 16px}.work-rules{margin:0;padding-left:18px;color:var(--muted);font-size:12px;line-height:1.8}.work-rules li+li{margin-top:8px}.work-coverage{padding:12px;background:var(--surface-2);border-radius:8px;color:var(--muted);font-size:12px;line-height:1.6}.work-resolution p{line-height:1.7;margin:0 0 16px}.work-proposed-flow{display:flex;gap:10px;align-items:center;flex-wrap:wrap;margin:16px 0;font-size:11px}.work-proposed-flow b,.work-proposed-flow span:not([aria-hidden]){background:var(--surface-2);border:1px solid var(--border);padding:10px;border-radius:8px}.work-loading{display:flex;align-items:center;justify-content:center;gap:12px;min-height:240px;color:var(--muted)}.work-loading-dot{width:10px;height:10px;background:var(--brand);border-radius:50%;animation:work-pulse 1s ease-in-out infinite alternate}.work-empty-note{margin-bottom:20px}.sr-only{position:absolute;width:1px;height:1px;padding:0;margin:-1px;overflow:hidden;clip:rect(0,0,0,0);white-space:nowrap;border:0}@keyframes work-pulse{to{opacity:.25}}@media(prefers-reduced-motion:reduce){.work-loading-dot{animation:none}}@media(max-width:1050px){.work-overview-grid{grid-template-columns:1fr}.work-page .page-head{flex-direction:column}.work-page .head-actions{justify-content:flex-start}}@media(max-width:600px){.work-page{padding:18px 12px}.work-measurement-note{align-items:flex-start;flex-direction:column}.work-kpis{grid-template-columns:repeat(2,minmax(0,1fr))}.work-kpis .kpi{padding:14px}.work-kpis .kpi-value{font-size:24px}.work-page .panel-head{align-items:flex-start;flex-wrap:wrap}.work-page .head-actions{gap:8px}.work-period{width:100%}}.ml-integration{max-width:none;width:100%}.integration-account-grid{grid-template-columns:repeat(auto-fit,minmax(min(100%,440px),620px));justify-content:center}.realtime-toast{position:fixed;right:24px;bottom:24px;z-index:50;max-width:360px;padding:12px 16px;border-radius:10px;background:#173b2a;color:#d9ffe8;box-shadow:0 10px 30px rgba(0,0,0,.2);font-weight:600}.realtime-toast.error{background:#7f1d1d;color:#fff1f2}.queue-title-row{display:flex;align-items:center;justify-content:space-between;gap:8px;flex-wrap:wrap;margin-top:3px}.queue-title-row .queue-title{min-width:0}.queue-title-row .btn{white-space:nowrap}.queue-tools>.input{display:block;width:100%;min-width:0}.queue-filter-row{display:flex;gap:6px;margin-top:9px}.queue-filter-button{flex:1 1;min-width:0;min-height:34px;display:inline-flex;align-items:center;justify-content:center;gap:4px;padding:5px 6px;border:1px solid var(--border);border-radius:8px;background:var(--surface);color:var(--muted);font-size:11px;font-weight:750;white-space:nowrap}.queue-filter-button span{font-feature-settings:"tnum";font-variant-numeric:tabular-nums}.queue-filter-button.selected,.queue-filter-button:hover{border-color:var(--border-strong);color:var(--ink);background:var(--surface-2)}.queue-filter-button.active{border-color:var(--sidebar);background:var(--sidebar);color:#fff}.inbox-filter-clear:focus-visible,.queue-filter-button:focus-visible{outline:2px solid var(--brand);outline-offset:2px}.queue-filter-count{display:inline-grid;place-items:center;width:17px;height:17px;border-radius:5px;background:var(--brand-soft);color:var(--brand)}.inbox-filter-panel{display:grid;grid-gap:6px;gap:6px;margin-top:9px;padding:11px;border:1px solid var(--border);border-radius:8px;background:var(--surface-2)}.inbox-filter-panel label{font-size:11px;font-weight:750;color:var(--muted)}.inbox-filter-panel .select{width:100%;min-width:0;margin-bottom:5px}.inbox-filter-clear{justify-self:start;border:0;background:transparent;color:var(--brand);font-size:11px;font-weight:750;padding:3px 0}.inbox-filter-clear:disabled{opacity:.45;cursor:not-allowed}html[data-theme=dark] .queue-filter-button{background:var(--surface);color:var(--muted);border-color:var(--border-strong)}html[data-theme=dark] .queue-filter-button.active{background:#e9eeea;border-color:#e9eeea;color:#171a18}html[data-theme=dark] .inbox-filter-panel,html[data-theme=dark] .queue-filter-button.selected{background:var(--surface-2);border-color:var(--border-strong)}.assignment,.assignment-control{align-items:center;flex-wrap:wrap}.assignment-control{display:flex;gap:8px;margin-left:auto}.assignment-picker{display:flex;align-items:center;gap:6px;color:var(--muted);font-size:11px;font-weight:700}.assignment-picker .select{min-width:150px;max-width:220px;padding:5px 8px;font-size:11px}.assignment-error{color:var(--brand);font-weight:700}.conversation-row .conv-foot{gap:5px;min-width:0}.conversation-row .conv-foot>.small{overflow:hidden;text-overflow:ellipsis;white-space:nowrap;min-width:0}.supervision-page .page-head{align-items:center}.supervision-page .page-sub{margin:0;line-height:1.5}.supervision-actions{align-items:end}.supervision-control{display:grid;grid-gap:5px;gap:5px;font-size:10px;font-weight:800;letter-spacing:.04em;color:var(--muted);text-transform:uppercase}.supervision-control .select{min-width:145px;max-width:220px;font-size:12px;font-weight:600;text-transform:none;letter-spacing:0}.supervision-live-note{display:flex;justify-content:space-between;align-items:center;gap:12px;flex-wrap:wrap;border:1px solid #cfe8da;border-radius:var(--radius-sm);background:var(--success-soft);color:#256845;padding:11px 14px;margin-bottom:14px;font-size:12px}.supervision-live-note>div{display:flex;align-items:center;gap:8px;flex-wrap:wrap}.supervision-live-note strong{font-weight:800}.supervision-live-note span{color:#49745a}.supervision-live-dot{width:8px;height:8px;border-radius:50%;background:#23a766;box-shadow:0 0 0 4px rgba(35,167,102,.14)}.supervision-update{font-size:11px;color:var(--muted);margin:0 0 10px}.supervision-kpis{margin-bottom:16px}.supervision-kpis .kpi-value{font-feature-settings:"tnum";font-variant-numeric:tabular-nums}.supervision-kpi-highlight{border-color:#d8bcc0;background:linear-gradient(145deg,var(--surface),var(--brand-soft))}.supervision-overview{display:grid;grid-template-columns:minmax(0,1.25fr) minmax(310px,.75fr);grid-gap:14px;gap:14px;margin-bottom:16px}.supervision-overview>.panel{min-width:0}.supervision-stat-row{display:grid;grid-template-columns:repeat(4,minmax(0,1fr));grid-gap:8px;gap:8px}.supervision-stat-row>div{border:1px solid var(--border);border-radius:var(--radius-sm);background:var(--surface-2);padding:11px;min-width:0}.supervision-stat-row span{display:block;font-size:10px;color:var(--muted);line-height:1.4}.supervision-stat-row strong{display:block;margin-top:5px;font-size:18px;font-feature-settings:"tnum";font-variant-numeric:tabular-nums}.supervision-method{color:var(--muted);font-size:11px;line-height:1.5;margin:12px 0 0}.supervision-queue{margin-bottom:16px}.supervision-queue .table{min-width:680px}.supervision-age{font-feature-settings:"tnum";font-variant-numeric:tabular-nums}.supervision-details{grid-template-columns:repeat(2,minmax(0,1fr))}.supervision-details .table{min-width:590px}.supervision-coverage{margin-bottom:12px}.supervision-footer{font-size:11px;color:var(--muted);line-height:1.5;margin:0 0 24px}html[data-theme=dark] .supervision-live-note{background:#163325;color:#c8f1d8;border-color:#315542}html[data-theme=dark] .supervision-live-note span{color:#a9cdb8}html[data-theme=dark] .supervision-kpi-highlight{background:linear-gradient(145deg,var(--surface),#342124);border-color:#61353a}html[data-theme=dark] .supervision-stat-row>div{background:var(--surface-2)}@media(max-width:1240px){.supervision-page .page-head{align-items:flex-start;flex-direction:column}.supervision-details,.supervision-overview{grid-template-columns:1fr}}@media(max-width:720px){.supervision-actions{width:100%;justify-content:flex-start}.supervision-control{flex:1 1 130px}.supervision-control .select{width:100%;max-width:none}.supervision-kpis,.supervision-stat-row{grid-template-columns:repeat(2,minmax(0,1fr))}.supervision-live-note{align-items:flex-start;flex-direction:column}}@media(max-width:460px){.supervision-kpis{grid-template-columns:1fr}.supervision-actions .btn{width:100%;justify-content:center}}.analytics-sla{margin-bottom:28px}.analytics-sla-heading{display:flex;justify-content:space-between;align-items:flex-end;gap:20px;margin:5px 0 14px}.analytics-operations-heading h2,.analytics-sla-heading h2{font-size:21px;letter-spacing:-.02em;margin:4px 0}.analytics-operations-heading p,.analytics-sla-heading p{color:var(--muted);margin:0;font-size:12px;line-height:1.5}.analytics-sla-meta{display:flex;justify-content:space-between;gap:10px;color:var(--muted);font-size:11px;margin-bottom:9px}.analytics-sla-kpis .kpi-value{font-feature-settings:"tnum";font-variant-numeric:tabular-nums}.analytics-dual-value{font-size:19px;white-space:nowrap}.analytics-dual-value span{color:var(--muted);font-size:15px}.analytics-sla-charts{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));grid-gap:14px;gap:14px;margin-bottom:14px}.analytics-sla-charts>.panel{min-width:0}.analytics-sla-charts .panel-title{margin:0}.analytics-chart-scroll{overflow-x:auto}.analytics-time-chart{min-width:440px;height:204px;display:flex;gap:3px;align-items:stretch;border-bottom:1px solid var(--border);background:linear-gradient(to bottom,transparent 24.5%,var(--border) 25%,transparent 25.5%,transparent 49.5%,var(--border) 50%,transparent 50.5%,transparent 74.5%,var(--border) 75%,transparent 75.5%)}.analytics-chart-day{min-width:10px;flex:1 1;display:flex;flex-direction:column;align-items:center;justify-content:flex-end;gap:4px}.analytics-chart-day>span{height:14px;font-size:9px;color:var(--muted)}.analytics-bar-pair{width:100%;height:176px;display:flex;align-items:flex-end;justify-content:center;gap:2px}.analytics-bar-pair i{display:block;width:38%;max-width:13px;min-height:0;border-radius:4px 4px 0 0;background:var(--brand)}.analytics-bar-pair .analytics-bar-next{background:#33413a}.analytics-volume-chart .analytics-bar-pair i{width:65%;max-width:19px;background:#31855a}.analytics-chart-legend{display:flex;gap:14px;flex-wrap:wrap;color:var(--muted);font-size:11px;margin-top:12px}.analytics-chart-legend span{display:inline-flex;align-items:center;gap:5px}.analytics-chart-legend i{display:inline-block;width:8px;height:8px;border-radius:2px;background:var(--brand)}.analytics-chart-legend .analytics-key-next{background:#33413a}.analytics-chart-empty{height:216px;display:grid;place-items:center;color:var(--muted);font-size:12px;text-align:center}.analytics-operator-list{display:grid;grid-gap:14px;gap:14px}.analytics-operator{display:grid;grid-template-columns:minmax(0,1fr) auto;grid-gap:5px 12px;gap:5px 12px;align-items:center}.analytics-operator>div:first-child{min-width:0}.analytics-operator b,.analytics-operator span{display:block;overflow-wrap:anywhere}.analytics-operator b{font-size:12px}.analytics-operator small,.analytics-operator span{font-size:10px;color:var(--muted)}.analytics-operator strong{font-size:14px;font-feature-settings:"tnum";font-variant-numeric:tabular-nums}.analytics-operator-track{height:8px;background:var(--surface-2);border-radius:99px;overflow:hidden}.analytics-operator-track i{display:block;height:100%;border-radius:99px;background:var(--brand)}.analytics-operator small{text-align:right}.analytics-account-table{min-width:590px}.analytics-account-table td{font-size:12px;font-feature-settings:"tnum";font-variant-numeric:tabular-nums}.analytics-sla-foot{font-size:11px;line-height:1.6;color:var(--muted);margin:2px 0 0}.analytics-operations-heading{border-top:1px solid var(--border);padding-top:24px;margin:0 0 14px}html[data-theme=dark] .analytics-bar-pair .analytics-bar-next,html[data-theme=dark] .analytics-chart-legend .analytics-key-next{background:#8aa799}@media(max-width:1150px){.analytics-sla-charts{grid-template-columns:1fr}}@media(max-width:800px){.analytics-sla-heading{align-items:flex-start;flex-direction:column}.analytics-sla-meta{flex-direction:column}.analytics-sla-kpis{grid-template-columns:repeat(2,minmax(0,1fr))}}@media(max-width:500px){.analytics-sla-kpis{grid-template-columns:1fr}.analytics-sla-heading .head-actions{width:100%;justify-content:flex-start}.analytics-sla-heading .supervision-control{flex:1 1 130px}.analytics-sla-heading .supervision-control .select{width:100%;max-width:none}}.compose-actions{gap:10px}.compose-action-buttons{display:inline-flex;align-items:center;gap:8px}.compose-files{display:flex;flex-wrap:wrap;gap:7px;padding:8px 12px 0}.compose-file{display:inline-flex;align-items:center;gap:6px;max-width:100%;border:1px solid var(--border);border-radius:9px;padding:5px 8px;color:var(--ink);font-size:11px;overflow:hidden}.compose-file small{color:var(--muted);white-space:nowrap}.compose-file button{border:0;background:transparent;color:var(--muted);font-size:16px;cursor:pointer}.message-attachments{display:grid;grid-gap:8px;gap:8px;margin:8px 0}.message-image-link{display:block;max-width:min(360px,100%);border-radius:10px;overflow:hidden}.message-image{display:block;max-height:300px;max-width:100%;object-fit:contain;background:var(--surface-2)}.message-file-link{display:flex;align-items:center;gap:10px;max-width:300px;padding:9px 11px;border:1px solid var(--border);border-radius:9px;color:var(--ink);text-decoration:none}.message-file-link>span:last-child{min-width:0}.message-file-link small,.message-file-link strong{display:block;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.message-file-link strong{font-size:12px}.message-attachment-error,.message-attachment-loading,.message-file-link small{font-size:10px;color:var(--muted)}.message-attachment-error{color:var(--danger)}.composer-disabled-reason{margin:10px 12px;padding:9px 11px;border:1px solid #efc5ca;border-radius:8px;background:var(--danger-soft);color:var(--danger);font-size:12px;font-weight:650}html[data-theme=dark] .composer-disabled-reason{border-color:#6c393d;color:#ff9ca3}@media(max-width:640px){.compose-actions{align-items:flex-end;flex-wrap:wrap}.compose-action-buttons{margin-left:auto}.message-image-link{max-width:100%}}.questions-page{height:100%;min-height:0;padding:22px 24px;display:flex;flex-direction:column;gap:15px;overflow:hidden}.questions-hero{display:flex;align-items:center;justify-content:space-between;gap:20px}.questions-hero h1{font-size:26px;line-height:1.1;margin:4px 0 6px}.questions-hero p{margin:0;color:var(--muted);font-size:12px;line-height:1.5}.questions-hero .btn{flex:0 0 auto}.questions-summary{display:grid;grid-template-columns:repeat(4,minmax(0,1fr));grid-gap:10px;gap:10px}.questions-summary>div{padding:13px 16px;background:var(--surface);border:1px solid var(--border);border-radius:var(--radius)}.questions-summary span{display:block;color:var(--muted);font-size:11px}.questions-summary strong{display:block;margin-top:5px;font-size:22px;line-height:1;font-feature-settings:"tnum";font-variant-numeric:tabular-nums}.questions-layout{display:grid;grid-template-columns:minmax(340px,37%) minmax(0,1fr);flex:1 1;min-height:0;background:var(--surface);border:1px solid var(--border);border-radius:var(--radius);overflow:hidden;box-shadow:var(--shadow)}.questions-list-panel{min-width:0;min-height:0;display:flex;flex-direction:column;border-right:1px solid var(--border)}.questions-filters{display:grid;grid-template-columns:minmax(0,1fr) auto;grid-gap:8px;gap:8px;padding:14px;border-bottom:1px solid var(--border)}.questions-filters .input{min-width:0}.questions-filters .select{max-width:190px}.questions-filter-tabs{grid-column:1/-1;display:flex;gap:5px;overflow-x:auto}.questions-filter-tabs button{flex:0 0 auto;border:1px solid var(--border);border-radius:8px;padding:6px 9px;background:var(--surface);color:var(--muted);font-size:11px;font-weight:750}.questions-filter-tabs button.active{border-color:#202421;background:#202421;color:#fff}.questions-list{overflow:auto;min-height:0;flex:1 1}.question-row{display:block;width:100%;padding:14px 16px;background:transparent;border:0;border-bottom:1px solid var(--border);border-left:3px solid transparent;color:var(--ink);text-align:left}.question-row:hover{background:var(--surface-2)}.question-row.active{background:var(--brand-soft);border-left-color:var(--brand)}.question-row-bottom,.question-row-top{display:flex;align-items:center;justify-content:space-between;gap:9px}.question-row-top strong{font-size:12px;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.question-row-top small{font-size:10px;color:var(--muted);white-space:nowrap}.question-row-text{display:-webkit-box;-webkit-box-orient:vertical;-webkit-line-clamp:2;overflow:hidden;margin:7px 0;color:var(--ink);font-size:12px;line-height:1.45;overflow-wrap:anywhere}.question-row-bottom{color:var(--muted);font-size:10px}.questions-empty{padding:40px 22px;color:var(--muted);font-size:12px;line-height:1.5;text-align:center}.questions-detail{min-width:0;min-height:0;overflow:auto;background:var(--surface)}.questions-detail-head{padding:22px 26px;border-bottom:1px solid var(--border);display:flex;justify-content:space-between;align-items:center;gap:15px}.questions-detail-head h2{font-size:19px;margin:6px 0 4px}.questions-detail-head p{margin:0;color:var(--muted);font-size:11px}.questions-detail-body{padding:25px 26px;display:grid;grid-gap:14px;gap:14px;align-content:start}.question-answer,.question-message{border:1px solid var(--border);border-radius:12px;padding:16px 18px;max-width:730px;background:var(--surface-2)}.question-answer{background:var(--brand-soft);border-color:#f0c7ca}.question-message-meta{display:flex;justify-content:space-between;align-items:center;gap:10px;color:var(--muted);font-size:11px}.question-message-meta strong{color:var(--ink)}.question-answer p,.question-message p{margin:13px 0 0;font-size:14px;line-height:1.55;overflow-wrap:anywhere;white-space:pre-wrap}.questions-readonly{max-width:730px;margin-top:6px;border:1px dashed var(--border-strong);border-radius:10px;padding:14px 16px;color:var(--muted);font-size:11px}.questions-readonly strong{color:var(--ink)}.questions-readonly p{margin:4px 0 0;line-height:1.5}.questions-detail-empty{height:100%;display:flex;flex-direction:column;align-items:center;justify-content:center;padding:30px;text-align:center;color:var(--muted)}.questions-detail-empty>span{display:grid;place-items:center;width:44px;height:44px;background:var(--brand-soft);border-radius:50%;color:var(--brand);font-size:25px;font-weight:800}.questions-detail-empty h2{margin:12px 0 4px;color:var(--ink);font-size:18px}.questions-detail-empty p{margin:0;font-size:12px;line-height:1.5}html[data-theme=dark] .questions-filter-tabs button.active{border-color:#edf1ee;background:#edf1ee;color:#151815}html[data-theme=dark] .question-answer{border-color:#6c393d}.question-row-listing{display:flex;align-items:center;gap:7px;min-width:0;flex:1 1}.question-row-listing>img{width:27px;height:27px;flex:0 0 27px;object-fit:contain;background:#fff;border:1px solid var(--border);border-radius:5px}.question-row-listing>span{overflow:hidden;text-overflow:ellipsis;white-space:nowrap;font-size:10px}.question-row-bottom>.badge{flex:0 0 auto}.question-product{display:flex;align-items:center;gap:15px;max-width:730px;padding:14px;border:1px solid var(--border);border-radius:12px;background:var(--surface-2)}.question-product-image{display:grid;place-items:center;flex:0 0 74px;width:74px;height:74px;overflow:hidden;border:1px solid var(--border);border-radius:8px;background:#fff;color:#0b8651;font-size:13px;font-weight:800}.question-product-image img{width:100%;height:100%;object-fit:contain}.question-product>div:last-child{min-width:0}.question-product h3{margin:6px 0;color:var(--ink);font-size:14px;line-height:1.35}.question-product a{color:var(--brand);font-size:11px;font-weight:750;text-decoration:none}.question-product a:hover{text-decoration:underline}.question-composer{display:grid;grid-gap:9px;gap:9px;max-width:730px;margin-top:6px;padding:15px;border:1px solid var(--border);border-radius:12px;background:var(--surface-2)}.question-composer label{font-size:12px;font-weight:800}.question-composer textarea{width:100%;resize:vertical;min-height:95px;font:inherit;font-size:13px;line-height:1.5}.question-composer-footer{display:flex;justify-content:space-between;align-items:center;gap:12px}.question-composer-footer span{color:var(--muted);font-size:10px}.question-composer-footer .btn{flex:0 0 auto}@media(max-width:1000px){.questions-page{height:auto;min-height:100%;overflow:visible}.questions-layout{grid-template-columns:1fr;overflow:visible}.questions-list-panel{border-right:0;border-bottom:1px solid var(--border)}.questions-list{max-height:45vh}.questions-detail{min-height:420px}.questions-summary{grid-template-columns:repeat(2,minmax(0,1fr))}}@media(max-width:640px){.questions-page{padding:16px 12px}.questions-hero{align-items:flex-start;flex-direction:column}.questions-hero .btn{width:100%;justify-content:center}.questions-filters{grid-template-columns:1fr}.questions-filters .select{max-width:none}.questions-summary{gap:7px}.questions-summary>div{padding:11px}.questions-detail-body,.questions-detail-head{padding:18px}.question-message-meta{align-items:flex-start;flex-direction:column;gap:3px}.question-product{align-items:flex-start}.question-product-image{width:58px;height:58px;flex-basis:58px}.question-composer-footer{align-items:stretch;flex-direction:column}.question-composer-footer .btn{width:100%;justify-content:center}}.mediations-page{height:100%;min-height:0;display:flex;flex-direction:column;gap:16px;overflow:hidden}.mediation-hero{display:flex;justify-content:space-between;align-items:center;gap:20px}.mediation-hero p{margin:7px 0 0}.mediation-hero .btn{flex-shrink:0}.mediations-page .kpi-grid{margin-bottom:0;flex-shrink:0}.mediations-layout{display:grid;grid-template-columns:minmax(300px,360px) minmax(0,1fr);flex:1 1;min-height:0;border:1px solid var(--border);border-radius:var(--radius);background:var(--surface);overflow:hidden;box-shadow:var(--shadow)}.mediation-list-panel{display:flex;flex-direction:column;min-height:0;min-width:0;border-right:1px solid var(--border)}.mediation-filters{padding:15px;display:grid;grid-gap:11px;gap:11px;border-bottom:1px solid var(--border)}.mediation-filters label{display:grid;grid-gap:5px;gap:5px;font-size:11px;color:var(--muted);font-weight:700}.mediation-filters .input,.mediation-filters .select{width:100%;min-width:0;color:var(--ink);background:var(--surface-2)}.mediation-filter-pair{display:grid;grid-template-columns:1fr 1fr;grid-gap:10px;gap:10px}.mediation-filters .mediation-overdue{display:flex;align-items:center;gap:8px}.mediation-overdue input{accent-color:var(--brand)}.mediation-list-count{display:flex;align-items:center;justify-content:space-between;gap:8px;font-size:10px;color:var(--muted)}.mediation-list-count button{padding:0;border:0;background:transparent;color:var(--brand);font-size:11px;font-weight:700}.mediation-list{flex:1 1;overflow:auto;min-height:0}.mediation-row{display:grid;grid-gap:8px;gap:8px;text-align:left;width:100%;padding:16px;border:0;border-bottom:1px solid var(--border);border-left:3px solid transparent;background:transparent;color:var(--muted);font-size:11px}.mediation-row:hover{background:var(--surface-2)}.mediation-row.active{background:var(--brand-soft);border-left-color:var(--brand)}.mediation-row-footer,.mediation-row-head{display:flex;align-items:center;justify-content:space-between;gap:8px}.mediation-row-head>strong{color:var(--ink);font-size:12px}.mediation-row-reason{color:var(--ink);font-size:13px;line-height:1.4;overflow-wrap:anywhere;display:-webkit-box;-webkit-line-clamp:2;-webkit-box-orient:vertical;overflow:hidden}.mediation-row-footer small{font-size:10px}.mediation-more{justify-content:center;margin:12px;flex-shrink:0}.mediation-detail{min-width:0;min-height:0}.mediation-detail-head{padding:22px 24px;border-bottom:1px solid var(--border);display:flex;align-items:center;justify-content:space-between;gap:15px}.mediation-detail-head h2{font-size:21px;line-height:1.3;margin:7px 0;overflow-wrap:anywhere}.mediation-detail-head p{color:var(--muted);font-size:12px;margin:0}.mediation-detail-head>div:last-child{display:grid;grid-gap:10px;gap:10px;justify-items:end;flex-shrink:0}.mediation-detail-body{padding:24px;display:grid;grid-gap:18px;gap:18px;max-width:1050px;margin:auto}.mediation-notice{margin:0;border:1px solid var(--border-strong);border-left:3px solid var(--warning);padding:11px 15px;border-radius:8px;background:var(--warning-soft);color:var(--ink);font-size:12px;line-height:1.5}.mediation-deadline{display:grid;grid-template-columns:1fr auto;grid-gap:7px 12px;gap:7px 12px;padding:16px;border:1px solid var(--border);background:var(--warning-soft);border-radius:10px;color:var(--warning)}.mediation-deadline small{grid-column:1/-1;color:var(--muted)}.mediation-deadline.expired{background:var(--danger-soft);color:var(--danger)}.mediation-order{padding:16px;border:1px solid var(--border);background:var(--surface-2);border-radius:12px}.mediation-section-title{display:flex;align-items:center;justify-content:space-between;gap:10px}.mediation-section-title h3{font-size:13px;margin:0;overflow-wrap:anywhere}.mediation-section-title small{font-size:10px;color:var(--muted)}.mediation-product{display:flex;align-items:center;gap:14px;padding-top:16px}.mediation-product-placeholder,.mediation-product>img{width:65px;height:65px;flex:0 0 65px;object-fit:contain;border:1px solid var(--border);border-radius:8px;background:var(--surface)}.mediation-product-placeholder{display:grid;place-items:center;font-weight:800}.mediation-product>div{min-width:0}.mediation-product strong{font-size:13px;line-height:1.5;overflow-wrap:anywhere}.mediation-product small{display:block;margin:5px 0;color:var(--muted);font-size:11px}.mediation-product a{color:var(--brand);font-size:11px;font-weight:700}.mediation-history{display:grid;grid-gap:12px;gap:12px}.mediation-message{padding:16px;border:1px solid var(--border);border-radius:12px;background:var(--surface-2);max-width:90%;overflow-wrap:anywhere;min-width:0}.mediation-message.seller{margin-left:auto;background:var(--brand-soft);width:90%}.mediation-message.mediator{max-width:100%;background:var(--info-soft);border-left:3px solid var(--info)}.mediation-message header{display:flex;justify-content:space-between;gap:15px;align-items:center;margin-bottom:5px;font-size:12px}.mediation-message header small{color:var(--muted);font-size:10px}.mediation-message>small{font-size:10px}.mediation-message p{white-space:pre-wrap;line-height:1.55;margin:12px 0 0}.mediation-message .message-image{max-height:300px;max-width:100%;object-fit:contain}.mediation-readonly{padding:15px;border:1px dashed var(--border-strong);border-radius:10px;color:var(--muted);font-size:12px;line-height:1.5}.mediation-readonly strong{color:var(--ink)}.mediation-readonly p{margin:5px 0 0}.mediation-empty{padding:45px 24px;color:var(--muted);text-align:center;font-size:12px;line-height:1.6}.mediation-empty h2{color:var(--ink);font-size:18px}.mediation-empty-icon{display:block;font-size:42px;color:var(--brand)}@media(max-width:1000px){.mediations-page{height:auto;min-height:100%;overflow:visible}.mediations-layout{grid-template-columns:1fr;overflow:visible}.mediation-list-panel{border-right:0;border-bottom:1px solid var(--border)}.mediation-list{max-height:45vh}.mediation-detail{min-height:350px}.mediation-filters{grid-template-columns:1fr 1fr}.mediation-filter-pair,.mediation-list-count{grid-column:1/-1}}@media(max-width:640px){.mediations-page{padding:16px 12px}.mediation-hero{align-items:stretch;flex-direction:column}.mediation-hero .btn{justify-content:center}.mediations-page .kpi-grid{grid-template-columns:1fr 1fr;gap:8px}.mediation-filters{grid-template-columns:1fr}.mediation-detail-body,.mediation-detail-head{padding:16px}.mediation-detail-head{align-items:flex-start;flex-direction:column}.mediation-detail-head>div:last-child{display:flex;width:100%;justify-content:space-between;align-items:center}.mediation-deadline{grid-template-columns:1fr}.mediation-message,.mediation-message.seller{max-width:100%;width:100%}.mediation-message header,.mediation-section-title{align-items:flex-start;flex-direction:column;gap:4px}}.mediations-layout{grid-template-columns:minmax(260px,300px) minmax(0,1fr)}.mediations-page .kpi{padding:12px 16px}.mediations-page .kpi-value{font-size:24px;margin:4px 0}.mediations-page .kpi-foot{font-size:10px}.mediation-detail{display:flex;flex-direction:column;overflow:auto}.mediation-detail-head{padding:12px 18px;flex-shrink:0}.mediation-detail-head h2{font-size:18px;margin:5px 0}.mediation-detail-body{padding:14px;display:flex;flex-direction:column;flex:1 1;min-height:390px;max-width:none;margin:0;overflow:visible;gap:12px}.mediation-detail-body>.mediation-deadline{padding:11px 14px;font-size:12px;flex-shrink:0}.mediation-case-workspace{display:grid;grid-template-columns:minmax(220px,270px) minmax(0,1fr);grid-gap:16px;gap:16px;flex:1 1;min-height:0}.mediation-case-context{min-width:0;min-height:0;overflow:auto;display:flex;flex-direction:column;gap:14px}.mediation-case-context .mediation-order{background:var(--surface);padding:15px}.mediation-case-context .mediation-order>.eyebrow{margin-bottom:9px}.mediation-case-context .mediation-product{align-items:flex-start;gap:10px}.mediation-case-context .mediation-product strong{display:-webkit-box;-webkit-line-clamp:3;-webkit-box-orient:vertical;overflow:hidden;font-size:12px}.mediation-order-facts{display:grid;grid-gap:12px;gap:12px;padding-top:16px;margin:16px 0 0;border-top:1px solid var(--border);font-size:11px}.mediation-order-facts>div{display:grid;grid-template-columns:65px minmax(0,1fr);grid-gap:8px;gap:8px}.mediation-order-facts dt{color:var(--muted)}.mediation-order-facts dd{margin:0;color:var(--ink);overflow-wrap:anywhere;font-weight:600}.mediation-conversation{display:flex;flex-direction:column;min-width:0;min-height:0;border:1px solid var(--border);border-radius:12px;overflow:hidden;background:var(--surface)}.mediation-chat-tabs{display:grid;grid-template-columns:1fr 1fr;flex-shrink:0;border-bottom:1px solid var(--border);background:var(--surface-2)}.mediation-chat-tabs button{display:flex;align-items:center;justify-content:center;gap:8px;padding:11px 10px;border:0;border-bottom:2px solid transparent;background:transparent;color:var(--muted);font-size:12px;font-weight:700;line-height:1.4;cursor:pointer}.mediation-chat-tabs button[aria-selected=true]{color:var(--brand);border-bottom-color:var(--brand);background:var(--surface)}.mediation-chat-tabs button:focus-visible{outline:2px solid var(--brand);outline-offset:-4px}.mediation-chat-tabs button>span{padding:2px 6px;border:1px solid var(--border);border-radius:6px;font-size:10px;color:var(--muted);background:var(--surface-2)}.mediation-chat-meta{display:flex;align-items:center;justify-content:space-between;gap:10px;padding:9px 14px;border-bottom:1px solid var(--border);flex-shrink:0;font-size:11px}.mediation-chat-meta small{font-size:10px;color:var(--muted)}.mediation-chat-scroll{overflow:auto;flex:1 1;min-height:0;padding:16px;background:var(--surface-2);overscroll-behavior:contain}.mediation-history{align-content:start}.mediation-conversation .mediation-message{background:var(--surface);max-width:92%;padding:13px;justify-self:start}.mediation-conversation .mediation-message.seller{justify-self:end;background:var(--brand-soft);width:auto;margin-left:auto}.mediation-conversation .mediation-message.mediator{background:var(--surface);max-width:95%}.mediation-history-more{display:flex;margin:0 auto 16px}.mediation-chat-foot{margin:0;padding:8px 14px;border-top:1px solid var(--border);color:var(--muted);font-size:10px;line-height:1.5;flex-shrink:0}.mediation-unidentified{margin-top:16px;padding:12px;border:1px dashed var(--border-strong);border-radius:8px;font-size:12px;color:var(--muted)}.mediation-unidentified summary{cursor:pointer}.mediation-unidentified .mediation-history{margin-top:12px}@media(max-width:1200px){.mediation-case-workspace{grid-template-columns:minmax(180px,220px) minmax(0,1fr)}.mediation-case-context .mediation-product{flex-direction:column}.mediation-chat-tabs button{font-size:11px;gap:4px}.mediation-chat-meta{align-items:flex-start;flex-direction:column;gap:4px}}@media(max-width:1000px){.mediations-layout{grid-template-columns:1fr}.mediation-case-context,.mediation-detail,.mediation-detail-body{overflow:visible}.mediation-case-workspace{grid-template-columns:minmax(220px,270px) minmax(0,1fr)}.mediation-case-context .mediation-product{flex-direction:row}.mediation-conversation{height:65vh;min-height:400px}}@media(max-width:640px){.mediation-detail-body,.mediation-detail-head{padding:16px}.mediation-case-workspace{grid-template-columns:1fr}.mediation-case-context .mediation-readonly{display:none}.mediation-chat-tabs button{font-size:11px}.mediation-chat-tabs button>span{display:none}.mediation-conversation .mediation-message{max-width:100%}.mediation-conversation{min-height:420px}}.mediation-case-workspace.mediation-case-workspace-chat-only{grid-template-columns:minmax(0,1fr)}.mediation-queue-product{display:flex;align-items:flex-start;gap:10px;padding:5px 0 9px;border-bottom:1px solid var(--border);min-width:0}.mediation-queue-product-placeholder,.mediation-queue-product>img{width:64px;height:64px;flex:0 0 64px;object-fit:contain;border:1px solid var(--border);border-radius:8px;background:var(--surface)}.mediation-queue-product-placeholder{display:grid;place-items:center;color:var(--muted);font-weight:800;font-size:12px}.mediation-queue-product-copy{display:grid;grid-gap:4px;gap:4px;min-width:0;font-size:11px;color:var(--muted)}.mediation-queue-product-copy small{font-size:9px;overflow-wrap:anywhere}.mediation-queue-product-copy strong{color:var(--ink);font-size:12px;line-height:1.4;overflow-wrap:anywhere;display:-webkit-box;-webkit-line-clamp:3;-webkit-box-orient:vertical;overflow:hidden}.mediation-extra-filters{display:grid;grid-gap:11px;gap:11px;grid-column:1/-1}.mediation-filter-toggle{justify-self:start}